Feedback Surveys

About feedback surveys

Feedback surveys are a simple yet powerful tool used to collect opinions, suggestions, and satisfaction levels from customers, employees, or event participants. Feedback surveys help you learn what went well and what to improve, whether in business, education, or events. Since surveys can be used for a wide range of purposes, the question types, content, and design may vary depending on the intended use. 

In addition to using our templates, you can create surveys with AI and customize the content, including its design. Here are some helpful field types you can use: 

• Star rating (To get ratings from your audience in the form of icons)
• Ranking (To let your audience reorder items based on their preferences, importance, or relevance)
• Selection matrix (To allow respondents to evaluate multiple items across the same set of options)
• Multiple choice (To let respondents select more than one option from a list of answers)
• Single selection (To let users pick only one option from a predefined list)
• Opinion scale (To capture how strongly respondents feel about a topic on a scale, such as 1 to 10)
• Signature (To collect a respondent’s digital signature for consent)
• Short text (To gather brief, open-ended responses from your audience)
• Yes/no (To ask simple binary questions that need a clear response)

How do people use feedback surveys?

Regular, positive feedback can easily lead you to success. Whatever your line of work, feedback is your secret sauce for real-deal solutions. Gathering feedback helps people from various sectors, such as: 

For marketers 

Understanding the audience is key in marketing. By sharing a feedback survey, you can improve your performance in both the product and the service. The higher your response rate, the more precise your path forward becomes.

For healthcare heroes 

Listening to patients is vital since they are your direct audience. Asking their opinion on the post-treatment experience of the doctor, nurse, or other staff will help you understand them better. Additionally, feedback surveys can be used to collect data from healthcare staff to inform the development of solutions.

For customer service agents 

Customer service is the heart of trust and loyalty. By collecting customer satisfaction survey feedback, you can spot opportunities to delight customers. Assessing general customer satisfaction is only possible with good feedback surveys.

For educators 

In the education sector, parents, teachers, students, and all other staff can benefit from feedback surveys. Want to improve teaching, school climate, safety, and communication across the board? Feedback surveys are your go-to solution.

For event organizers 

Trying to discover fresh ideas? An event feedback survey gives attendees a voice and lets you know what actually worked and what did not. With the correct type of questions and fields, you can measure success with data.

FAQs

What can I ask in a feedback survey?

While the survey questions depend on your intention, there are some powerful common points to collect in a feedback survey:

• Overall experience
• Suggestions
• Future interests
• Quality
• File upload
• Consent

What are the tips for feedback surveys?

Check out the tips given below to make your feedback surveys effective and collect more meaningful data:

• Use open-ended questions: Lets people express their opinions better & in detail.
• Avoid double-barreled questions: Prevents people from sharing accurate information. 
• Make it anonymous: Lets people feel more comfortable sharing truthful information.
• Test before sharing: Helps you realize typos, confusing questions, and more. 
• Make it mobile-friendly: Increases the response rate.

How can I share my feedback survey?

There is more than one way to share your feedback survey. First, you can copy the link directly and send it to your target. Apart from that, you can share it on social media channels, such as Facebook, X, and LinkedIn.

Moreover, you can embed the feedback survey on your website. Review the six different embedding options and customize the settings according to your needs.

Can I integrate my feedback surveys with other tools?

Yes, absolutely. After collecting data, you can connect your surveys to your favorite apps. Streamline data collection by creating automated workflows with your surveys.