Learn what causes the problems
Bad experiences in the workplace can affect employee productivity. Similarly, some customers may stop using your product or service after having a rough time with using it. So, you should collect all the data about these problems to solve them. One of the best ways of doing this is to provide customers with easy-to-fill online complaint forms. By simply filling out the form, they can let you know about the problem they are having.
On forms.app, you can add custom questions to get different details of the complaints. This way, you both can provide them immediate customer support and learn the problems & their roots. Once you know the causes, all you have to do is make some modifications to ensure full customer satisfaction.
Improve your customer service with complaint forms
As you will receive negative aspects of your product, you will know which points you should fix immediately. But collecting complaints online will give you more opportunities. When people file a complaint, you can ask for their phone numbers, email addresses, or order number, if any. By doing so, you will be able to contact the customer immediately after the date of the complaint. So, you can easily save your brand image and develop healthy relations with your customers.
Create your forms faster with free complaint form templates
forms.app offers various complaint form templates and practical features to help you create better forms in a short time. You can easily select a template and modify the questions to have your custom form. In fact, by using forms.app’s expertly designed customer complaint form templates, you may share your form without even changing anything. However, in order to receive optimal results, you may want to edit some questions according to your goals.
Make reviewing and submitting complaints easy
Making it hard to file a complaint may cause more complaints. So, you should make your complaint forms simpler and cleaner for your audience. Once you have opened a consumer complaint form sample, you will have many options regarding the content or the appearance. By changing a few things in your form, however, you can easily make this process easy for everyone.
- First of all, make sure to add a question for the complaint type. This will help you sort the responses accordingly and reach people who need immediate support.
- Second, you should ask for a service, product, or order no to get more information before contacting the customers.
- And lastly, you may provide a free space where people can write their experiences in detail. As a result, you will have better responses that you can work on and fix all the issues. Browse the free complaint form templates on forms.app and choose the best one for your needs now!
