Churn Survey Template

Sometimes, customers can leave or stop using your products or services. While this is a natural event, you need to know the reasons why they leave. This will provide you with valuable insights and help you improve your products and services. So, get started with’s free churn survey template and create your survey today.

Churn Survey Template


Why use an online churn survey?

Most of the time, start using a product or stop using it for a reason. And it can be about the functionality of the product, price, customer support, or maybe a personal reason. What you can do in these situations is collect information about their leave. 

With an online market research survey, like a churn survey, you can gather customer feedback about how satisfied they have been with your products and what you can do to convince them. To summarise why you should use a churn survey, 4 reasons are listed below:

  1. Learning the churn rate
  2. Doing extra useful market research
  3. Leaning the current customer experience
  4. Having a chance to reduce customer churn

How to create a better churn survey

To help you create a churn survey and avoid losing customers, offers a great churn survey template and handy features. After opening the survey sample, you will be able to add your own questions and edit the existing ones. This way, your churn survey will serve the best for your needs. 

Additionally, you can add options for your customers to choose from or add open-ended questions for them. Remember, you can always use them together to get the best results. Also, add questions to have a net promoter score and know the customer satisfaction. Once you have finished, you can easily embed the form into your website or redirect your customers to the form page when they cancel their membership or subscriptions. Start creating your online survey with’s churn survey template and reduce customer churn now!

Creating online forms and surveys is much easier than ever before. Without needing to code a single line, you can simply create forms or surveys and customize its fields, design, and general options with just a few clicks through’s intuitive form builder interface. After that, you can share using one or more of many sharing options and start collecting responses immediately. 

Powerful features: 

  • Conditional logic 
  • Create forms with ease
  • Calculator for exams and quote forms
  • Geolocation restriction
  • Real-time data
  • Detailed design customization

Forms and surveys that are created on can be easily integrated with many third-party applications via Zapier. You can integrate with more than 500 third-party applications such as Slack, MailChimp, and Pipedrive. For example, you can create contacts on MailChimp and send notifications to a specific Slack channel per submission you received through your forms.

It is alright if you don’t want to put in more time to create a form from scratch. Jumpstart with one of many ready-to-use templates and get to the work of collecting responses without bothering yourself at all. If you would like to, you can customize your template’s form fields, design and adjust general form settings.

You can share your forms in any way you like. If you want to share your form and collect responses through your form’s unique link, you can simply adjust privacy settings and copy-paste your form link anywhere. And if you would like to embed your form in your website, you can easily copy and paste embed code in your website HTML.

On, you can customize your form’s theme and design elements in depth. Once you switch to the ‘Design’ tab after getting your form done, you will see many different design customization options. You can change your form theme by choosing your own colors or picking one of many ready-made themes.