Why use an online churn survey?
Most of the time, start using a product or stop using it for a reason. And it can be about the functionality of the product, price, customer support, or maybe a personal reason. What you can do in these situations is collect information about their leave.
With an online market research survey, like a churn survey, you can gather customer feedback about how satisfied they have been with your products and what you can do to convince them. To summarise why you should use a churn survey, 4 reasons are listed below:
- Learning the churn rate
- Doing extra useful market research
- Leaning the current customer experience
- Having a chance to reduce customer churn
How to create a better churn survey
To help you create a churn survey and avoid losing customers, forms.app offers a great churn survey template and handy features. After opening the survey sample, you will be able to add your own questions and edit the existing ones. This way, your churn survey will serve the best for your needs.
Additionally, you can add options for your customers to choose from or add open-ended questions for them. Remember, you can always use them together to get the best results. Also, add questions to have a net promoter score and know the customer satisfaction. Once you have finished, you can easily embed the form into your website or redirect your customers to the form page when they cancel their membership or subscriptions. Start creating your online survey with forms.app’s churn survey template and reduce customer churn now!