1. Import into your account
View this feedback form example and click on “Use template” after making sure this is what you are looking for.
Feedback Form Template
Whether for customers, employees, or students, feedback forms are used across various fields to collect essential insights into respondents’ thoughts and satisfaction. This free and fully customizable feedback form enables you to:- Gather feedback in an organized way
- Identify areas for improvement
- Meet needs and improve products and services
Created by forms.app Team
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About this feedback form template
A feedback form is a digital tool for collecting opinions, experiences, or suggestions from people about a product, service, event, or experience. It includes questions & powerful features to collect feedback effortlessly.
A wide range of question types that ask about:
- Overall satisfaction with the product, service, or event
- Specific aspects that worked well or need improvement
- Likelihood to recommend the product, service, or event to others
- Quality of customer support or staff interactions
- Suggestions for new features, services, or improvements
- Open comments or personal experiences
- Rating individual features or elements (e.g., website usability, event organization)
Features that we thoughtfully included for your needs, such as:
- Multiple-choice fields to allow respondents to select answers easily with single or multiple choices, dropdowns, or yes/no options.
- Open-ended fields to give respondents free space to provide detailed feedback and share personal opinions using short text, long text, masked text, or other open-ended questions.
- Rating scales to collect precise opinions by offering star ratings, opinion scales, or selection matrices for your questions.
- File upload fields to receive documents, reports, or images directly within the form and keep all submissions organized and easily accessible.
- Contact fields to gather essential contact information, such as phone numbers and email addresses, for follow-up communication.
- Conditional logic to display relevant questions based on previous answers to collect more detailed insights or hide irrelevant ones.
Who can use an online feedback form?
Online feedback forms can be used by various professional groups for a range of purposes. Here are 10 groups that use online feedback forms to collect vital feedback and improve their overall service quality.
Businesses
Businesses collect customer opinions on products, services, overall experience, and areas for improvement and product development.
Educational institutions
Educational institutions assess courses, teachers, or workshops to improve overall education quality and meet students’ needs.
Event organizers
Event organizers gather attendee feedback on conferences, seminars, webinars, or workshops to enhance future events.
Nonprofit organizations
Nonprofit organizations evaluate programs, campaigns, or volunteer activities to measure impact, improve operations, and serve better.
Healthcare providers
Healthcare providers collect patient feedback on services, staff interactions, and facilities to improve care quality.
Government agencies
Government agencies measure public satisfaction with policies, services, or initiatives to make decisions.
Human resources teams
HR teams assess employee satisfaction, training programs, and workplace environment to make working conditions better.
Research teams
Research teams gather opinions and data from surveys, studies, or specific groups.
Restaurants
Restaurants collect guest feedback on service quality, ambiance, food, and experience to increase customer satisfaction and loyalty.
Tech companies & app developers
Tech companies and developers get user opinions on software, apps, and digital platforms to improve user experience.
Can I collect anonymous answers?
Yes, you can collect anonymous answers. If you don’t ask for personal information (such as name, number, etc.), and if respondents don’t log in with their forms.app account, the responses will be collected automatically as anonymous.
How can I increase the form submission rate?
To boost your form submissions, keep your form short and simple, ask only essential questions, and make it visually appealing. Use clear instructions, engaging design, and mobile-friendly layouts. Share the form through multiple channels like email, social media, or your website.
Frequently asked questions (FAQs)
Is this template free?
Yes! This feedback form template is available for free use, along with other free and different types of feedback form templates on forms.app.
Can I edit or customize the template?
Yes, you can fully edit and customize the template. Change questions, design, colors, fonts, and layout to suit your needs!
How do I collect responses from users?
Share your feedback form via a link, email, QR code, or embed it on your website to collect responses easily.
Where can I see the responses?
After completing your form, head to the Results page and make sure you are on the Responses tab.
Can I share this template in multiple languages?
是的! If your audience speaks different languages, you can add multiple languages and let people choose their preferred language when they open up your form. Please note that this feature is available only on Pro and Premium plans.
How can I analyze the feedback?
Once you have completed your survey, you’ll have a dedicated results page. There, you will have access to AI insights, Statistics, and Responses. Here is what you can do with them:
AI Insights
AI Insights is an innovative feature that enables you to analyze form responses with AI. You can get general trends, related charts, key points, and suggestions, as well as ask more questions about the analysis.
Statistics
Statistics offers a number of valuable information for you, as a form owner. Once you are in Statistics, you will be able to see data about your form, respondents, and answers. Additionally, you will have access to data on device types, platforms, locations, scores, and more.
Responses
In the Responses section, you have two viewing options: List and Grid view. After selecting and viewing a submission, you can print it, add a note, or send it to the trash. You can view the percentages and get a general idea of the submissions on the statistics page. Also, you can download your data as .xls or .csv files.
Use this feedback form sample
Follow the three easy steps below to easily import the template to your account, customize questions, and quickly share the form on your website or social media.
2. Customize as you like
Add or remove questions through forms.app's drag-and-drop interface and match your brand style.
3. Share it on all channels
Embed it on your website in 6 different ways or share your form across all social media channels.
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Looking for something else? Explore similar form templates below, or browse our extensive collection of free templates on the templates page.
Want a custom feedback form?
Just tell us how you would like to have a feedback form for your specific needs. forms.app’s free AI form builder will create a custom feedback template for you in seconds.
Smooth feedback process for everyone
Create your feedback form with powerful features and make the feedback process simple and clear for everyone.
Multiple-choice fields
Allow respondents to select answers easily with single/multiple choice, dropdowns, or yes/no options.
Open-ended fields
Give people free space for detailed feedback and get their personal opinions by choosing from short text, long text, masked text, and other open-ended questions.
Rating scales
Get people’s precise opinions and give them a rating system by choosing from star ratings, opinion scales, or a selection matrix to ask your question.
File upload fields
Receive documents, reports, or images directly within the evaluation form in any format. Ensure all documents are stored in one place and that data is collected.
Contact fields
Collect contact information, such as phone number and email address, in case further communication is needed.
Conditional logic
Show relevant questions based on the people’s answers to have more detailed information, or just hide irrelevant ones.