Help Desk Feedback Survey Template

Customer support is an important key for businesses to have satisfied and loyal customers. Therefore, you should have great support teams that really pay attention to the problems of your customers. And a help desk feedback survey is a great way to be able to ensure and maintain that. So, get started with this free help desk feedback survey template quickly and easily!

Help Desk Feedback Survey Template


How can a help desk feedback survey help you improve your support services?

Providing good support for your customers means you stand behind your products and services. And it will bring more customers to your company while keeping the existing ones in the long run. But how can you be sure that your customer or technical support works effectively? Using an online help desk feedback survey will help you collect data about your support staff and learn customer opinions.

By collecting customer feedback, you will detect the existing issues and prevent them from happening in the future. It is also a great way to maintain good customer support and do extra market research. Moreover, a support survey is useful to ensure a good employee experience as well. With the survey data, you will know what causes a problem and choose an appropriate way to deal with it.

How to create a great help desk feedback survey?

To make survey making easy, provides you with standard feedback survey templates and various options to customize your survey. For example, you can add your own survey questions, change the existing ones, or convert the field types to collect specific feedback. After finishing the content of your help desk feedback survey, you can head over to the design menu to change how your survey looks. Aside from these, there are some points you may consider when creating your survey.

  • Keep your help desk feedback survey clean and simple: When people think a survey will take their time, they tend to ignore it. Therefore, creating a shorter survey will lead to an increase in the response rate.
  • Send your survey in various ways: Another way to receive more submissions is by sending the help desk feedback survey on many platforms. For example, after the customer contacts your support team, you can send it to their email address, open the form as a pop-up, or redirect them to another page.
  • Add at least one optional open-ended question: Using scoring-based form fields in your survey may help you review them more easily. However, you may also consider adding optional open-ended questions to learn the details of their experience. Open this help desk feedback survey template and create your free survey to gather valuable feedback today!

Accepting online applications is a norm for nearly all businesses, today. Whether it is job applications, internships, or scholarship applications, using online applications can save you time and great effort. But how do you accept online applications, what is the best way? The answer is online forms. By using an online form builder, like here, you can easily create an application or submission form for gathering applicant information. 

An application form is a general name for a document used to collect information from your applicants to evaluate them. A typical application form can include questions regarding work experience, education, contact information, military service, background check, phone number, and other relevant details for the open position. Then, this online form for accepting applications can be shared with the target audience or embedded on the organization’s website. is an intuitive form creator that can help you create your own application forms. You can use many form fields to ask your questions or use conditional logic to make your forms complex and user-friendly at the same time. Data collection is much easier with Here are the simple steps you should follow to build your online application form:

  1. Select a free form template to create your form faster
  2. Add choice questions or text fields to ask your questions, or edit the existing questions
  3. Add your organization logo to a visible part of your form
  4. Enable Welcome-Page to welcome the potential applicants and explain what they have to do to apply
  5. Head over to the design tab and change how your application form looks
  6. Share your online application form or embed it on your website

Whether you are creating a job application form or a membership registration form, offers you premium-quality templates for free. These application form templates come with common questions or form fields you would probably like to include in your form. Naturally, this will save you time and help you create better forms and surveys in a shorter time. So, choose one of our free form samples to create professional online forms today.