Customer Service Feedback Form

A customer service feedback form is a document that businesses use to capture customer opinions about their service experiences. It helps assess satisfaction levels, identify areas of improvement, and strengthen brand loyalty. With forms.app, you can easily create a custom feedback form, share it across multiple channels, and analyze responses in real time.

There are various reasons to create a customer feedback form. An online feedback form helps you track customer service performance and identify opportunities for growth. With forms.app, you can:

• Gather real-time feedback on customer interactions
• Identify strengths and areas for improvement in your support team
• Increase customer satisfaction by addressing concerns promptly
• Store and analyze feedback data for better decision-making

Asking the essential questions in your form is a key point. Your form should capture key details about the customer’s experience with your service team. Essential fields include:

• Customer’s name (optional for anonymous feedback)
• Date of interaction and support agent’s name (if applicable)
• Rating scale (e.g., 1-5 stars or satisfaction levels)
• What went well in the service interaction?
• Areas where improvement is needed
• Additional comments or suggestions