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Customer Service Satisfaction Survey Template
A customer service satisfaction survey can be used to collect data on the quality of customer and support service interactions. This free online customer satisfaction survey template enables businesses to:- Detect the specific areas for improvement
- Increase customer sentiment & satisfaction
- Track the performance of customer service
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About this customer service satisfaction form template
A customer service satisfaction survey is an online tool used by businesses to gather feedback on the customer service experience and measure customer satisfaction. This customer service satisfaction survey offers you all the fundamental fields and questions you will need:
Form questions that inquire about:
- Overall satisfaction with the customer service experience
- Professionalism and friendliness of the support staff
- Timeliness and effectiveness of the response
- Ease of communication and clarity of information provided
- Resolution of the issue or concern
- Likelihood of recommending the company to friends, colleagues, or others
- Suggestions for improving customer interaction and service quality
Fields and features we thoughtfully included, such as:
- Rating scales to gather precise customer opinions with star ratings, opinion scales, Likert scales, or selection matrices to evaluate different aspects of your service.
- Open-ended fields to give respondents space to share detailed praises or complaints by using short text, long text, masked text, or other open-ended question types.
- Conditional logic to allow customers to elaborate on their satisfaction or dissatisfaction by showing or hiding relevant follow-up questions based on their previous answers.
- Logo & cover to personalize your survey by adding your company logo and cover image to reinforce branding and present a professional appearance.
- Contact fields to collect essential customer contact details, such as name, email, phone number, and address, to follow up.
- Multiple-choice questions provide customers with predefined options to quickly identify service areas, experiences, or reasons for their satisfaction levels.
- Web embedding to embed your CSAT survey directly into your website without coding. Adjust height, width, and button colors easily, with six flexible embedding options available.
What can I ask in a customer service satisfaction survey?
The type of questions to include in a satisfaction survey can vary depending on your company and services. However, the sample customer satisfaction survey questions below can be a helpful starting point.
- How satisfied are you with the overall quality of our customer service?
- How quickly did our team respond to your inquiry or issue?
- Was our representative polite and professional during your interaction?
- How clearly did our team communicate the information or solution?
- Did we fully resolve your issue or answer your question?
- How easy was it to reach our customer service team?
- On a scale of 1–5, how likely are you to recommend our company to others based on your experience?
- Which aspect of our product or service meets your expectations the most?
- What could we improve to make your customer service experience better?
- Would you like us to follow up with you regarding your feedback?
How can I embed this template into my website?
With forms.app, you can embed your form onto your website flexibly without coding. All you need to do is choose one of the handy embed options, make the necessary adjustments, such as height, width, and button colors, and place the code on your website!
Can I share this template on social media?
Yes, after creating your satisfaction survey on forms.app, you can share across all the digital platforms such as Instagram, X, Facebook, and even WhatsApp. Also, you have the option to change the meta image and description as you like!
How can this template improve my CSAT?
This customer service satisfaction survey can help you significantly improve your CSAT and meet customer expectations. Thanks to the actionable insights forms.app offers, you can easily identify pain points, track satisfaction trends, and boost customer loyalty.
Frequently asked questions (FAQs)
Is this template free?
Yes, this customer service satisfaction survey template is free to use along with other free customer satisfaction surveys on forms.app.
Can I receive notifications for new submissions?
Yes, you can instantly be notified of new submissions via email. For more details, check out our article on enabling and customizing email notifications.
Is it possible to use this template in multiple languages?
是的! If your audience speaks different languages, you can add multiple languages and let people choose their preferred language when they open up your form. Please note that this feature is available only on Pro and Premium plans.
Use this customer service satisfaction survey template
Follow the three easy steps below to start gathering feedback, measuring customer satisfaction, and identifying areas to improve your service experience.
2. Customize as you like
Add or remove questions through forms.app's drag-and-drop interface and match your brand style.
3. Share it on all channels
Embed it on your website in 6 different ways or share your form across all social media channels.
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Looking for something else? Explore similar survey templates below, or browse our extensive collection of free templates on the templates page.
Need a custom customer service satisfaction survey sample?
Just tell us how you would like to have a satisfaction survey for your specific needs. forms.app’s free AI form creator will create a free template for you in seconds.
Smooth feedback process for everyone
Create your customer service satisfaction survey with powerful features and make the feedback process simple and clear for everyone.
Rating scales
Get customers’ precise opinions and give them specific evaluation criteria by choosing from star ratings, opinion scales, selection matrix, or Likert scale questions to ask your question.
Open-ended fields
Give people free space to write their praises and complaints by choosing from short text, long text, masked text, and other open-ended questions.
Conditional logic
If a customer gives a low rating, you can use conditional logic to ask more detailed questions to understand the reason behind their dissatisfaction better.
Logo & cover
Customize the form by showcasing your company’s branding to reflect an official and professional image.
Contact fields
Collect fundamental customer contact data, such as name, email, phone number, and address, to solve dissatisfaction.
Web embedding
Embed your CSAT survey into your website without coding in 6 ways. Easily make the necessary adjustments, such as height, width, and button colors.