What is a product feedback survey and why should you use it?
A product feedback survey is a data-gathering tool that helps you learn what people feel about your products. In order to determine and achieve success, you have to see how your product is currently doing on the market. And data collection through a product survey is a great way to do this. This way, you will see what issues people are having, how your product can provide a solution, how you can improve your product, and of course, grow your business.
Additionally, using a product feedback survey shows that you are willing to listen to the voice of the customer. This will not only create a better and innovative image for your brand but also help you have a loyal user base for your product or service. But there is more! You can do all these automatically with an online survey. People will be able to fill out the survey form anywhere, at any time. All you have to do is review the forms through forms.app’s easy-to-navigate responses page.
How to create and publish an outstanding product feedback survey?
According to the product you sell or the service you provide, satisfaction survey questions vary considerably. Once you have chosen forms.app’s free product feedback survey template, you can easily edit them or new ones. However aside from these questions, product surveys have very similar aspects as well. By considering some points, you can create a much better questionnaire in minutes.
- Keep it simple: As they are long and boring most of the time, people often avoid surveys. To enable more participation, keep the customer feedback questions short and clear.
- Use effective metrics to measure your success: When collecting feedback, having a certain score can help you measure how well your product performs in the market. And you can easily achieve this by using customer effort score (CES) for measuring how easy to use your product and net promoter score (NPS) to learn how likely people are going to advise their friends or colleagues to choose your brand.
- Have an elegant design: A good and elaborate design shows how much you care for your business. The appearance of your product feedback survey also plays an important role to attract people.
- Share it on many platforms: Finally, you have to share your survey on various social media platforms to reach more people in a shorter time. This will provide you with a huge amount of feedback about the quality, pricing, or practicality of your product. Use this free product feedback survey template to create your survey and improve customer experiences and your sales significantly!