30+ Community survey questions to ask (+ free templates & tips)

Are you curious about the impression your products or services create in your target communities? If you want to find out, community surveys are the best way to ask your target audience. Create a community survey and ask for customers' opinions. You can increase customer satisfaction and enhance your products or services with the feedback you receive. So, let's start by learning what a community survey is.

In this article, you can find everything you are looking for about community surveys. First, we will talk about the meaning of community surveys and when they are used. We prepare 30+ question examples you should ask in a community survey and focus on what benefits these questions will provide you. You can also learn how to create a community survey and 5 expert tips.

What is a community survey?

For example, you can use community surveys to determine what parents who send their children to private education centers think about your organization. In this way, you can evaluate the satisfaction level of your target audience and understand their expectations and needs.

When to use a community survey

Community surveys are of great importance for organizations. It allows you to learn and evaluate your customers' opinions about the service provided directly through them. They help determine expectations, needs, and preferences. So, when and in what situations do businesses use community surveys? Below, you can find the benefits of these surveys:

⏰ Community surveys allow your business to learn its target communities' opinions, expectations, and experiences. You can understand what your customers care about and tailor your products or services to their needs and preferences.

⏰ You can determine the satisfaction and interest level of your current employees in your organization regarding your customers. Based on the deficiencies you identify, you can make improvements to increase the motivation and performance of your employees.

⏰ These surveys help you determine customer satisfaction and loyalty levels. You can develop studies through community surveys to retain your existing customers and increase your organization's satisfaction levels.

⏰ You can learn your customers' communication preferences and create a strong communication foundation with questions. It allows you to develop a more robust and more collaborative partnership.

30+ Essential community survey questions

Community survey questions are one of the most effective ways to measure overall satisfaction with the products or services provided by your organization. You can better understand your customers' expectations and needs thanks to the questions you ask in your survey. Below, you can find 30+ sample questions that you can optimize according to your needs:

Community survey questions about the demographic information

Every survey has several questions you can ask to get to know your target audience better. Knowing the demographic characteristics of your target audience allows you to know them better and better meet their expectations and needs. Below, you can see the example questions you can ask about learning the demographic structure:

1. What is your age?

2. What is your gender?

3. What is your current employment status?

4. What is your average annual household income?

5. What is your job?

6. What is your marital status?

7. What is the reason you are starting to need our center?

8. How long have you been receiving service from similar centers?

9. What is the budget range you allocate to pay to our center?

10. How did you hear about our center?

A question about the demographic information

Safety measures questions to ask in a community survey

Asking about the security problems experienced by your community regarding your organization allows you to identify the issues and solve them. Below, we have included sample questions you can ask regarding the security problems experienced by customers using the example of a center. By customizing these questions according to your needs, you can better understand your customers' security concerns about your organization:

11. Do you find the security personnel in our center sufficient?

12. How safe do you think you are in our particular center?

13. What safety concerns do you have at our center?

14. Are our preparations and precautions for emergencies at our center sufficient?

15. Have you been informed about our center's security measures and procedures?

16. Can you make any additional comments or suggestions to make you feel safer?

A question about safety measures

Community engagement questions to ask in your questionnaire

The questions you include in your survey will provide valuable information in many ways. Therefore, you must ask the questions to know what you want to learn by choosing. The results you obtain will help you better understand your customers and meet their demands. Through your center's general community engagement questions below, you can analyze satisfaction, loyalty, and competition:

17. How would you rate your overall satisfaction with this program?

18. What is your reason for choosing our center?

19. Why could you not choose our competitors based on your research before choosing us?

20. What additional services or programs would you like to see?

21. Would you recommend us to your friends or family?

22. Which services do you benefit from most in our center?

23. Which areas do you think you have made the most progress?

24. Are you satisfied with the physical conditions of the environment?

25. Do you think our team focuses enough on your needs?

26. Does our center also meet your needs?

27. Are you adequately informed about the program?

28. How accessible and inclusive are the center facilities and services?

29. Do you think your fee to our center is worth the service?

30. What do you think should be improved in our services?

31. Do you want to add any other comments or feedback?

32. Through which communication channels would you prefer our center to transmit information?

A community engagement question

How to create a community survey

Conducting community surveys is a great option to increase the success of your business. You've seen sample questions you can ask a sample audience. Now, it's time to learn how to create a community survey. You can easily create your community survey in line with your goals by following the 7 steps below:

Step 1: Determine your aims and target community

To start creating a community survey, you must first determine your aims and the community you are addressing—your target audience. The following steps of your survey will be shaped according to this target audience. Once you have determined your target audience and goals, you can continue creating your survey by following the other steps.

Step 2: Log in or sign up for forms.app

Login to your account

As a next step, you can create a community survey by signing up for an account using the forms app. If you do not have an account, you can easily create one for free using your Email, Google, or Apple accounts. You can go directly to the platform if you already have an account. 

Step 3: Start from scratch, choose a template, or generate with AI

Choose a beginning option

Once logged in, click the “Create Form” button to create an online community form that includes your goals for free. There are ready-made community survey templates. You can choose one of the types of surveys, and you can choose whatever you want according to your goals. Also, you can use forms.app AI to develop forms that align with your goals. 

Step 4: Add your questions

Add your community survey questions

You can add your community engagement survey questions once you prepare or select a template that fits your goals. Based on your goals, you can adapt the 30+ community survey example questions above in your survey. forms.app offers a variety of question types for the community, such as multiple-choice questions, open-ended questions, and closed-ended questions. Combining question types increases the effectiveness of your survey.

Step 5: Customize your form design

Change the design of your survey

Once you have added all the questions, you can easily customize your community survey format. You can enrich your form images, logo, and cover. You can tailor colors, fonts, and overall design tools to create a survey that mirrors your company's identity. Additionally, you can choose a new background image and a view type. 

Step 6: Share your survey

Share your survey

You can use sharing options to distribute your online survey to your target community by utilizing various sharing options provided by forms.app. You can share your survey on popular social media platforms like Facebook, Twitter, LinkedIn, and WhatsApp. Additionally, You can embed your survey on your website and generate QR codes for easy access.

Step 7: Analyze your community survey results

Check the results

Once you have collected feedback, you can use the forms app's features, like statistics and filters, to analyze survey responses. This way, you can better interpret the data you collect and evaluate your results more efficiently. Accurately analyzing survey results will help you create a strategy that maximizes customer satisfaction.

5 expert tips for a better community survey

Would you like to create a more effective and successful community survey? As with any study, There are points you should pay attention to when preparing web surveys. If you want to create a community survey better, you can take a look at and learn the 5 expert tips we have prepared for you below:

🔑 You should set your goals clearly before creating a survey question. You should know what you aim to learn through the questions you ask.

🔑 In addition to your goals, ensure your questions are easy to understand. It will allow participants to answer the question more clearly.

🔑 Knowing your target audience is one of the most important things you should consider. When asking your questions, consider their demographic characteristics.

🔑 Reassure customers about anonymity and confidentiality to get more honest answers and increase the response rate. You must build trust in your customers that the collected data through the survey will remain confidential.

🔑 To increase accessibility and participation, make your survey compatible with mobile devices. It will give candidates quicker and easier access to your survey.

Conclusion

Community surveys are among the most effective ways to gauge your business's valuable insights and overall satisfaction. The questions you ask in your survey can help you better understand your customers' expectations and needs. They also allow you to learn and evaluate your customers' opinions about the service provided directly through them. So you can identify situations in which your customers are dissatisfied and develop activities to increase satisfaction.

This article aims to inform any organization that needs community surveys. You have learned about the definition of community surveys when they are used, expert tips, how to create your community survey, and 30+ questions. If you want to learn more about surveys, check out our other articles or start creating your own today for free!