25+ Must-ask golf membership survey questions (+Free templates)
Listening to the needs and wishes of club members is crucial to always improving their members' experiences. And, the easiest and the most effective way to gather data is using a member survey. By using 25+ golf survey questions, it is fairly effortless to gather meaningful feedback from members to help golf clubs and courses.
That is why, we have gathered golf membership survey questions examples for you to collect feedback on your next satisfaction surveys. Whether you are aiming to increase member satisfaction, improve facilities, or better tailor services, these well-crafted questions will yield valuable insights. Let us get started!
What is a golf membership survey?
A golf membership survey is a useful tool used by golf clubs and golf courses to collect feedback from their members.
This survey has a number of questions typically tailored to measure members' satisfaction with various areas of the club, such as facilities, customer service, amenities, and overall experience.
By engaging members through a golf club survey, golf clubs can gain insight into areas that may need some improvement and what the members value the most. This empowers members to shape the club's offerings, as their feedback directly influences the adjustments made. It's a collaborative effort that enhances the club's services and strengthens the bond with its members.
Why to ask membership survey questions
Survey questions for club members are an effective and methodical way of collecting feedback from valuable members. When pre-determined questions are asked in a planned manner, survey results will surely show what areas need improvements and what areas positively affect customer satisfaction. The other advantages of using membership surveys include:
- They measure member satisfaction and help understand the needs and preferences of them.
- They provide a clear picture of what is performing well and where there is room for improvement.
- They provide highly valuable feedback to make informed decisions about services and facilities to improve their quality.
- They help identify trends and patterns over time, thereby allowing for more proactive management and making strategic planning possible.
- Surveys also promote a sense of belonging and value to the members by showing that their views matter and are taken seriously.
- Member surveys increase member retention and ensure the long-term success of the organization.
25+ Excellent golf membership survey questions to ask
Using a membership satisfaction survey is a good idea, but asking carefully pre-selected questions makes that idea great. You can ask them about basically anything related to the club as multiple choice or open-ended questions. For instance, you can ask if they follow you on social media, what types of events they like to attend, and their negative feedback on course conditions if they have any. Let’s see these membership satisfaction questions:
1. How often do you play golf per month?
- Less than 5 times
- 5-10 times
- 11-15 times
- More than 15 times
2. How long have you been a member of our golf club?
- Less than 1 year
- 1-2 years
- 2-3 years
- 4-5 years
- Over 5 years
3. How would you rate the overall condition of the golf course?
- Poor
- Fair
- Good
- Excellent
4. How often do you visit our golf facility?
- 1-5 times
- 5-10 times
- 11-15 times
- 16-20 times
- 21 times or more
5. What is the main reason for joining our golf club?
- Quality of Course
- Membership Benefits
- Location
- Recommendation
6. How satisfied are you with the pace of play on the course?
- Very Dissatisfied
- Dissatisfied
- Neutral
- Satisfied
- Very Satisfied
7. How likely are you to renew your membership next year?
- Not Likely
- Somewhat Likely
- Likely
- Very Likely
8. Which facilities do you use most at the club? (Select all that apply)
- Golf Course
- Driving Range
- Clubhouse
- Restaurant
- Pro Shop
- Fitness Center
9. How would you rate the friendliness of the staff at the club?
- Unfriendly
- Neutral
- Friendly
- Very Friendly
10. Have you participated in any club tournaments or events?
- Yes, I have participated in multiple club tournaments and events.
- No, I have not participated in any club tournaments or events.
- I have participated in a few club tournaments, but not any events.
- I have participated in some club events, but not any tournaments.
- I have only participated in one club tournament or event.
11. How would you rate the quality of golf instruction available at the club?
- Excellent
- Very good
- Good
- Fair
- Poor
12. Would you recommend our golf club to a friend or colleague?
- Yes, definitely
- I have already recommended it to others
- I am not sure
- No, I would not recommend it
13. How important are social events and networking opportunities in your membership experience?
- Not Important
- Somewhat Important
- Important
- Very Important
14. How would you rate the variety of membership options available at the club?
- Limited
- Satisfactory
- Good
- Excellent
15. Do you follow us on social media?
- Yes, I follow you on social media.
- No, I don't follow you on social media.
- I'm not sure if I follow you on social media.
- I'm not on social media.
16. Are you satisfied with the cleaning of the facilities?
- Yes, I am satisfied
- No, I am not satisfied
- I am partially satisfied
- I have some concerns
- The cleaning could be improved
17. Are you satisfied with the quality of products in the restaurant?
- Yes, I am satisfied
- No, I am not satisfied
- Somewhat satisfied
- Neutral
- Somewhat dissatisfied
- Very dissatisfied
18. Have you encountered any problems using the online booking system? (Select all that apply)
- Difficulty navigating the website
- Error messages when trying to book
- Booking confirmation not received
- Trouble selecting desired dates/times
- System crashes or freezes
- Confusion with the booking process
- Problems with cancellation or modification of bookings
19. How well does the club communicate with its members?
- Utilizes social media platforms to engage with members and share important updates.
- Conducts surveys to gather feedback and suggestions from members.
- Provides a suggestion box at the club for members to submit their ideas.
- Offers a rewards program for active and engaged members.
- Collaborates with members to plan and organize events and activities.
20. Have you utilized the golf club's reciprocal privileges at other courses?
- Yes, I have.
- No, I have not.
- I was not aware of the privileges.
21. How satisfied are you with the maintenance of the golf carts and equipment?
- Very Dissatisfied
- Dissatisfied
- Neutral
- Satisfied
- Very Satisfied
22. How would you rate the clubhouse facilities (e.g., locker rooms, lounges)?
- Excellent
- Very Good
- Good
- Fair
- Poor
23. What areas do you think the club needs to improve?
- Facilities
- Coaching staff
- Youth development
- Tactical strategy
- Injury prevention
24. What do you think is the club’s greatest strength?
- Excellent course design and layout
- Top-of-the-line facilities and equipment
- Highly skilled and experienced staff
- Beautiful and well-maintained grounds
- Regularly hosts prestigious tournaments and events
- Strong reputation and recognition in the golfing community
25. How satisfied are you with the communication from the club (e.g., newsletters, emails)?
- Very satisfied
- Satisfied
- Neutral
- Unsatisfied
- Very unsatisfied
26. What improvements or additions would you like to see at the club?
[Open-ended]
Create a golf membership survey in 3 steps ( + free templates)
Once you know what is your aim with creating a survey, you can get started using an effective survey maker. forms.app has more than 5000 ready-to-use forms and survey templates to use. Now, let us see step-by-step how to create a golf membership survey:
1. Choose a template or start from scratch
Firstly, go into forms.app and log into your account. Then, you can click on templates, choose one of the membership surveys templates and make the proper adjustments you wish to make.
Choose a template
Or, additionally, you can click on “My Forms”, and then “Create Form”, it will present you with two options. One of them is “Blank” where you choose every little detail one-by-one. And, the other option is “Generate With forms.app AI” where you prompt an idea to the bar and it will make the survey in seconds.
2. Customize the survey
Whichever way you wish to start with, you will have your set of questions ready to use. Then, you can edit the background color, add images if you like, and change the fonts of the writings. You can make the survey as visually appealing as you like.
Customizing the design of your form
3. Share it with your audience
Once you are satisfied with all the changes you made, it is time to share them with the world. Copy the unique link of your survey and share it on social media or via communication channels.
Share your form
It is also a good idea to make a QR code on forms.app and print it to place on tables and walls for every visitor to see and leave comments!
Key points to take away
Asking members' opinions is very important every step of the way. You can collect feedback from long-term members to track progress and ask newcomers if they would like to attend events. It is even a good idea to use membership exit survey questions when someone cancels their membership to determine whether there was a mistake on your end.
If you also want to learn more about making a golf club membership form but are not sure where to start, check out how to create a membership application form on the blog of forms.app and get started!
