1. Import into your account
View this e-commerce order form template and click on “Use template” after making sure this is what you are looking for.
e-Commerce Form Template
An e-commerce form is a digital form used to collect all details to complete a customer’s purchase, such as product selection, quantities, shipping, and payment. This free and fully customizable e-Commerce form template enables businesses to:- Quickly accept orders online
- Manage orders accurately
- Automate orders and save time
Created by forms.app Team
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About this e-commerce form template
An e-commerce form is a digital tool used by businesses to collect essential order details from customers, manage orders, and accept payments easily. This e-Commerce form offers you all the fundamental questions and fields you will need:
Form questions will collect information about:
- Customer contact details; name, email address, and phone number.
- Shipping address; street, city, state, postal code, and country.
- Billing information; billing address (if different), payment method, and card details.
- Product selection; items, quantities, sizes, colors, or variations.
- Order notes; special instructions, gift messages, or delivery preferences.
- Delivery options; standard, or scheduled delivery.
Form fields and features we thoughtfully included, such as:
- Product basket to allow multiple item orders, show a clear order summary, enable flexible customization, support all currencies, and provide smooth order management for a seamless user experience.
- Conditional logic to keep your form organized by showing or hiding sections based on customer choices.
- Secure payment processors to protect customer data with multiple payment methods such as Stripe and PayPal.
- Open-ended fields to let customers add special requests or instructions not covered by standard options.
- Date & time fields to allow customers to select exact delivery or pickup dates and times from a calendar.
- Email notifications to receive instant notifications whenever a customer places an order, to stay updated in real time.
Who can use e-commerce forms?
e-Commerce forms can be used by various professional groups to showcase products, and receive orders. They enable businesses to use one form instead of several forms, such as application forms, registration forms, order forms, payment forms, etc. Here are 7 groups that use e-Commerce online forms and their usage type.
Retail & online stores
Retail and online stores collect customer orders, payment details, and shipping information to complete and manage online sales.
Food & beverage businesses
Food and beverage businesses take online orders for delivery or pickup, menu choices, special requests, and payment securely.
Wholesale & B2B suppliers
Wholesale and B2B suppliers gather bulk orders, customer information, and payment details efficiently for inventory management.
Event ticketing & registration service providers
Event ticketing and registration service providers sell tickets online, collect attendee information, and process payments seamlessly for workshops, concerts, or conferences.
Subscription & membership services
Subscription and membership services collect recurring order details, customer preferences, and payment information for subscriptions or membership programs.
Healthcare providers
Healthcare providers accept appointment bookings, product purchases, or service payments online while gathering essential patient.
Can I collect payments via this template?
Yes! The payment field of forms.app will help you easily collect and transfer money to your account. For collecting international payments, you can connect Stripe and PayPal accounts to your forms. No matter which method you use, it will be a quite simple process that can be completed with a few steps.
Once a payment field is added to your form, you gain access to various options. You can set a fixed amount and currency for payments, select a default payment method, and activate the payment methods you wish to provide. Please visit the following articles to learn how to enable collecting payments through Stripe or PayPal.
How to add a signature field to my e-commerce form?
Simply choose a template or create a blank form. After customizing the form content, click on the “Fields’’ section button and select “signature”. That is all! You can drag and drop it anywhere on your form.
Frequently asked questions (FAQs)
Does forms.app fee or any commission?
No, forms.app does not charge any commission on payments you collect via forms.
Is it possible to collect signatures with other templates?
Yes! There is no limitation on using the features on any form template on forms.app.
Can I make the signature field required?
Yes, to make a signature field required, simply click on the signature field you added. Then, hit the settings icon on its top-right corner and click on the “Required’’ button that appears in the field panel on the left.
Can I add my products’ images to this form?
Yes, you can easily add your products’ images to the form. Simply click on one of the product templates and drop your files there.
Use this e-commerce form template
Follow the three simple steps below to start collecting product orders, processing payments, and managing customer information seamlessly.
2. Customize as you like
Add or remove questions through forms.app's drag-and-drop interface and match your brand style.
3. Share it on all channels
Embed it on your website in 6 different ways or share your form across all social media channels.
Related templates you might like
Looking for something else? Explore similar templates below, or browse our extensive collection of free templates on the templates page.
Want a custom e-commerce form?
Just tell us how you would like to have an online order form for your specific needs. forms.app’s free AI form builder will create a free template for you in seconds.
Smooth order process for everyone
Build your e-Commerce form with powerful features and make the entire order process simple and clear for you and your customers.
Product basket
Multiple item orders, clear order summary, flexible customization, all currencies, trouble-free order management, and an excellent user experience await you!
Conditional logic
Keep your form less cluttered by showing and hiding some sections of your form depending on your customer’s choices.
Secure payment gateways
Protect your customer data with Stripe and PayPal’s secure payment system.
Open-ended fields
Give people free space to write about their special requests that you didn’t mention by choosing from short text, long text, masked text, and other open-ended fields.
Date and time fields
To avoid errors and confusion, let customers easily select a specific date or time for their order to be ready directly from a calendar.
Email notifications
Be notified immediately with instant email notifications when a customer places an order.