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Call Center Evaluation Form

Customer feedback is an important part of providing a first-class customer experience. With a call center evaluation form, you can collect all customer reviews. Prepare your form in minutes with forms.app's free form templates!

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Call Center Evaluation Form

USE TEMPLATE

What is a call center evaluation form?

The call center evaluation form is an evaluation tool used to score the service the call agent provides. The data you collect from this form allows you and your organization to address your shortcomings. forms.app's call center evaluation form template provides you with all the necessary fields. You can customize the template according to all your wishes and needs. Use forms.app to access all evaluation forms for free. 

Benefits of the call center evaluation form

Call center evaluation forms include feedback from customers about the service you provide. With these evaluations, you can identify deficiencies and errors in your call center. Thus, you can provide quality training and development. Use forms.app's call center evaluation forms for a smooth call center service.

An evaluation form is a document that poses a series of questions for assessing an event, product, service, employee, or course. Evaluation forms can be created and used for many purposes, such as performance reviews, collecting feedback, assessing professional development, and so on.

Whether you create a form for assessing employee performance, customer satisfaction, teacher evaluation, or a self-evaluation, it helps form takers to reflect on recent events and make an assessment of the event, their colleagues, or themselves. Overall, here are the benefits of using online forms for evaluation:

  • They help businesses to get employee feedback
  • They make the evaluation process easier
  • They help you collect data automatically and in real-time

A typical evaluation form includes various form fields to get people’s opinions in the best way possible. These form fields can be, for example, selection fields, text fields, rating scales, etc. In addition to your assessment form questions, it is also possible to use form fields to collect essential details, such as name, department, or contact information. However, you may avoid these questions to give your respondents anonymity, based on your policies.

As a powerful form builder, forms.app provides all of the necessary fields and allows you to ask questions in any way you want. For instance, you can provide your respondents with pre-given given responses with selection fields or get detailed responses by asking open-ended questions.

To create your own form, you need a form creator tool, like forms.app here. With its easy-to-use interface, robust features, and evaluation form examples, forms.app allows you to create your own review forms without any coding. All you have to do is sign in to your account and follow the steps below:

  1. Open a free form template or create a blank form
  2. Add your questions for the assessment while you are on the edit tab
  3. Customize your form design for your brand or organization
  4. Adjust the form settings
  5. Preview your form before sharing it with your audience
  6. Lastly, share your form or embed it on a web page