45+ Amazing membership satisfaction survey questions (& free templates)

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Membership surveys are an excellent way to collect data from members. And by data, we mean any type of information you want! According to your goals and needs, you can create any membership survey questionnaires.

Membership surveys are the best practices for a company or organization to find out what they do wrong or correct. Increasing member engagement and ensuring long-term success is one membership survey away! In this article, you will find definitions and types of membership with 45+ amazing questions. After that, you will learn how to create a membership survey with free templates.

What is a membership survey?

A membership survey is a document that easily collects data about getting to know the members and learning what matters to them. The main goal of a membership survey is to hold the current members and get new ones, as well as learn what they really think.

These surveys might be made up of open-ended questions, rating questions, Likert scale, or matrix questions. Your aims and preferences decide the type of your membership survey questions.

Types of membership surveys

Membership surveys can fall into different branches according to why and where they will be used. For example a membership survey can be used in an association, club, country club, golf, church, or museum for different purposes, such as measuring satisfaction, learning why they joined you, and so on.

Membership survey types

For that reason, membership surveys from different categories should include different questions. To get an idea and a headstart, you can check out free online membership form templates and evaluation survey templates of forms.app!

Here are some different types of membership surveys with their definitions:

New member survey: This aims to collect and save the necessary information of the new members to the system.
Membership satisfaction survey: Tests if the organization gladdens its members enough or not.
Non-profit membership survey: In this survey, it might be aimed at asking questions about event attendance, feelings about the organization, etc.
Member experience survey: Collects data about the thoughts, feelings, and experiences of the whole process.
Membership engagement survey: This type of questioning gathers information on members' ongoing interactions with the organization.
Membership exit survey: This one asks the reasons for the exit and to avoid repeating the same aspects again based on the survey results.

45+ must ask questions for a membership survey

Membership surveys are an excellent way to follow the events' whole process and learn about your organization's strong and weak aspects. Members can easily share their ideas and feedback with you in these surveys. To get the info you need for your organization, have a look at the 45+ membership survey question examples:

New member survey questions

The main purpose of a new member survey is to gather and store crucial data of the new members to the system. In this step, you can present them with multiple choices. If you want to get to know and welcome the newcomers, here are your new member survey questions:

1. How did you hear about us?

Advertisement
Word of Mouth
Social Media
Search Engine
Other (specify)

2. What do you know about our organization?

3. Have you ever attended any other organization before?

4. What is your aim for attendance?

To network with other members
To contribute to the organization's mission
To gain experience in the field
To build relationships with other members

5. Will you be able to be with us regularly?

6. What does our organization mean to you?

A sense of belonging and purpose
A platform to make a positive impact
A chance to collaborate with like-minded people
An opportunity to develop professionally

7. What is your occupation?

Accountant
Actor
Architect
Artist
Athlete
Chef
Computer Programmer
Dentist
Doctor
Engineer
Lawyer
Musician
Nurse
Photographer
Teacher
Writer
Other (specify)

8. How old are you?

Under 18
18-25
26-35
36-45
46-55
56-65
Over 65

9. How can we reach you?

Email
Phone
Text Message
Social Media

10. Do you fully understand our aims?

11. Do you know your role in the organization?

Membership satisfaction survey questions

You have your members, but are they satisfied with their membership? The best way of learning this is to ask them membership satisfaction questions since it determines whether or not the organization makes your members happy enough. Have a look at the membership satisfaction survey question below:

12. What is the best thing about being a member of us?

Being part of a supportive community
Being able to network with like-minded individuals
Having the opportunity to attend events and conferences
Having the chance to make a difference

13. What do you dislike about our event/organization?

Lack of communication
Lack of resources
Lack of engagement
Lack of support
Lack of clarity

14. Would you recommend us to your loved ones?

15. Do you have any recommendations for us?

16. Do you like our social media accounts?

17. Should we increase the meetings?

18. From 1 to 10, how happy are you being a member of the organization?

Non profit membership survey questions

Non-profit members make up the majority of organizations. A non-profit membership survey may inquire about participation in events and opinions of the organization. If you need questions for your non-profit membership survey, here are the questions you are looking for:

19. What is your favorite type of event?

Team building
Networking
Fundraising
Conferences

20. Is the organization as you imagined?

21. How do you feel while working with us?

Energized
Motivated
Fulfilled
Valued
Respected
Supported

22. Does your membership make you feel better?

23. Do you meet other members apart from the events?

24. What do you think this membership benefits you?

Networking opportunities
Discounts on products and services
Educational resources
Access to industry experts
Professional development

Member experience survey questions

The crucial part is checking the members if they are happy with the events, decisions, and both good and bad experiences with their memberships. Once you share a member experience survey questions with the members, you will learn about the essential feedback about the organization. You can find the member experience survey questions below:

25. What is your favorite event?

Workshops
Seminars
Hackathons
Sports Events
Cultural Events

26. What is your least favorite event?

Marathon
Triathlon
Swimming Competition
Cycling Race
Obstacle Course

27. What do you think your experiences contributed to you?

Gaining knowledge and understanding of different cultures and perspectives
Developing problem-solving skills
Learning to work with people from different backgrounds
Developing communication and interpersonal skills

28. What is the best thing you’ve learned while with us?

29. What did you gain from your membership?

30. Would you like to renew your membership?

Membership engagement survey questions

Members’ continuous contacts with the organization are gathered through membership engagement survey questions. A good sample membership survey ought to include membership engagement survey questions. So, you should definitely ask these membership engagement questions in your survey:

31. Are you satisfied with your presence in the organization?

32. Are you proud of working for the organization?

33. Do you enjoy spending time as a member?

34. Do the mission and values of the organization inspire you?

35. Do you find the events challenging?

36. Do you have any further information to share?

37. Do you feel eager while coming to the organization?

Membership exit survey questions

The exits of the members from your organization might be disappointing for you; however, you still have things to learn from them! Asking the reasons for their leaving the organization will lead you not to lose more members. Here are some membership exit survey questions that can help you:

38. Why do you want to leave?

I am not satisfied with the services
I am not able to afford the membership
I am not using the services
I am not interested in the services

39. Are you sure you do not want to renew your membership?

40. What could we have been doing better?

Improving communication between departments
Developing a more comprehensive training program
Creating a more collaborative work environment
Encouraging more feedback from employees
Improving the onboarding process
Developing better processes and procedures

41. Do you have any recommendations for us?

42. When did you decide to exit the membership?

43. Did you feel comfortable while talking to the leaders?

44. Would you consider joining us again?

45. Overall, from 1 to 10, how do you rate our organization?

How to create a membership survey in minutes

As we have discussed, creating a membership survey has countless benefits, and creating one is not as complicated as you think. Conducting an online survey with the usage of a tool like forms.app, makes the process super easy and quick. If you follow the basic steps below, you can create a survey based on your needs:

1 - Generate with AI, choose a template, or start from scratch

You have many options to get started on forms.app. For instance, you can choose a template or start from scratch only if you want to decide on each detail. Or you can try out our latest feature, forms.app AI and create a form by simply asking what type of membership form you want. Each option will help you to make an excellent start.

Choose how you want to start creating your survey

2 - Add your membership survey questions

The essential component might be considered as the questions. You should not forget your preferences and demands when selecting your questions. After thinking about your aims, you can decide on each question from the list above. Also, avoid too many questions or ones that are not necessary.

Add your own questions to the survey

3 - Personalize the survey design

In this step, you can personalize your membership survey however you want. You can decide every detail like the font type, font size, background colors, theme, order of the questions, etc. You can also use the organization’s logo or colors.

Customize and brand your survey based on your organization

Before you share your membership survey with the members, do not forget to recheck it. As the final step, you can share the membership survey with the members of the organization. You can share the link to the survey via many options.

Share your survey with the members

Free membership survey templates to use

As we have discussed so far, membership surveys are a fantastic way to collect any kind of feedback you need for your organization. You can learn what is good and what is bad for your members. Also, you can find the reasons why the members choose to be with your organization. Collecting pros and cons will help you to do your job better.

If you choose to use forms.app, you will be able to find lots of free online templates to get you started. Among countless options and categories, you can choose what you want and need the most and get started right away!

Nonprofit Membership Form Template

Association Membership Form Template

Discord Role Application Form Template

SEE MORE TEMPLATES

Wrapping it up

In short, all organizations value each member’s feelings and thoughts. Sharing a membership survey with them is an excellent way of proving this. By collecting feedback, not only will they be satisfied, but also you will check and increase your success.

If you have read so far, you know the definition and types of the membership surveys, must-ask 45+ questions to ask in the survey, and the instructions for creating the survey. Start creating and increasing the success of your organization immediately!

Şeyma Beyazçiçek

Şeyma is a Content Marketing Strategist at forms.app specializing in surveys, giveaways, statistics, memes, and online forms. She enjoys art, reading, and creative writing.