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Efficient business management is crucial for both new and already established companies. Small and medium enterprises (SMEs) may start with a few employees and ambitions to grow or already be settled and aim to run operations smoothly. They play a significant role in most economies, particularly in developing countries, accounting for most businesses worldwide.
Business tools and technology are really beneficial in this case, especially in areas like customer service, team collaboration, and human resources. Moreover, these tools provide access to innovative technologies that help small business owners stay competitive and adapt to market trends. In this helpful article, we have prepared 20+ of the best small business tools for you to stay on top!
Why do SMEs need online tools?
Small and medium enterprises can benefit from utilizing online tools, as they offer many advantages. From basic time-saving services to valuable marketing assistance, online tools provide SMEs with the necessary resources to compete in today's digital economy. Before diving into the features of these platforms, it's essential to understand their main advantages:
Advantages of using online tools for SMEs
- Increased work quality: Online tools streamline workflows, easily automate tasks, and save time. For example, all-in-one business platforms offer task management features for prioritizing tasks, tracking progress, and meeting deadlines. These tools help small and medium businesses reach high efficiency and work quality.
- Effective performance tracking: Many online platforms provide analytics and reporting features to track performance. These tools help small businesses find areas for improvement and make data-driven choices. By using these insights, companies optimize their operations and enhance overall performance.
- Team collaboration: Small business tools, such as project management and training platforms, help team members work together effectively, even when they're not in the same office. These tools make sharing information, assigning tasks, and tracking progress easy, creating a healthier and more productive team environment.
- Better customer experience: Customer satisfaction is a primary goal for businesses, and online tools play a crucial role in achieving it. They track customer interactions and preferences with ease. Companies can tailor their products or services by better understanding client needs and improving customer satisfaction.
- Cost saving: Online tools often provide cheaper solutions for small businesses with limited budgets. Instead of getting expensive software or investing in hardware, businesses can afford better subscription plans. This approach helps companies access the tools they need without breaking the bank.
20+ Amazing tools for SMEs
Navigating so many online services can be overwhelming for small companies and startups. Selecting your specific needs, considering your budget, and prioritizing tools with simple interfaces can help you choose the right tools for small businesses. With our great list of the top 20+ tools for small and medium enterprises, you can find perfect solutions for all your needs:
1. forms.app
The homepage of forms.app
forms.app is an online form builder powered by AI technology designed to create web forms and documents. The platform is especially valuable for small business owners as it provides various forms, from job applications to different media quizzes and surveys. With forms.app, small companies can streamline their data collection processes and make more informed business decisions.
Highlights
- Simple and intuitive interface
- Innovative AI features
- 5000+ excellent pre-made templates
- Integrations with popular platforms like Slack, HubSpot, WordPress, Google Sheets and more
- Providing mobile app
💡Best known for being a perfect form builder, helping businesses craft all types of forms for all their needs.
forms.app pricing
- Free plan ✅
- Basic Plan: $25 per month
- Pro Plan: $35 per month
- Premium Plan: $99 per month
2. Weebly
The homepage of Weebly
Building a powerful website is crucial for all companies and organizations. Weebly is a versatile website builder that is particularly well-suited for small and medium businesses. Its affordability and functionality make it a popular choice among entrepreneurs looking to create a website with minimal expense. This tool helps companies improve their online presence and reach the target audience effectively.
Highlights
- Easy drag-and-drop interface
- Many customizable templates and themes
- E-commerce features like shopping carts, product pages, and payment gateways
- Providing analytics tools
- SEO features
💡Best known for helping businesses build professional-looking websites without the need for coding knowledge.
Weebly pricing
- Free plan ✅
- Personal: $13 per month
- Professional: $16 per month
- Performance: $29 per month
3. Clean email
The homepage of Clean Email
Managing your mailbox is crucial for businesses of all sizes, from small startups to large companies. Clean Email is a perfect tool for small business owners who often struggle with managing a high volume of emails. This cloud-based software offers features like easy-to-use cleaning suggestions, an unsubscribe tool, and a spam stopper, all of which help streamline email management.
Highlights
- Categorizing emails, such as promotions, newsletters, and spam
- Unsubscribe function
- Automated spam blocking feature
- Ensuring the security of your emails
- Integration email providers like Gmail, Yahoo, AOL, iCloud, and Outlook
💡Best known for its practical email management features.
Clean email pricing
Has a free 14-day trial ✅
- 1 account: $11.99 per month
- 5 accounts: $23.99 per month
- 10 accounts: $35.99 per month
4. Slack
The homepage of Slack
Slack is a cloud-based team communication app that offers instant messaging, document sharing, and voice/video calls. It's ideal for small businesses, as it helps streamline communication, organize conversations into channels, and integrates with services like Google Drive and Dropbox. Slack enhances collaboration and productivity for remote and in-office teams alike.
Highlights
- Real-time communication among team members
- Sharing of documents, images, and videos
- Voice and video calls
- Accessible from anywhere with an internet connection
💡Best known for providing a centralized platform for real-time messaging, file sharing, and collaboration.
Slack pricing
- Free plan ✅
- Pro: $8.75/user per month
- Business+: $15/user per month
- Enterprise Grid: Custom pricing
5. Setmore
The homepage of Setmore
Setmore is a scheduling app designed for small businesses, offering features tailored for various industries like beauty, wellness, healthcare, and more. Its online booking page simplifies appointment scheduling, while features like customer reviews display and automatic confirmations reduce no-shows. Setmore is a valuable tool for small and medium businesses looking to streamline their booking and payment processes.
Highlights
- Online booking page with a service menu
- Automated confirmations and reminders
- Integrates with payment processors like Square and Stripe
- Customer reviews feature
💡Best known for its user-friendly online booking and scheduling system.
Setmore pricing
- Free plan ✅ (Up to 4 users)
- Pro: $12/user per month (1 - 2 users)
- Team: $9/user per month (Unlimited users)
- Enterprise: Custom pricing
6. ClickUp
The homepage of ClickUp
ClickUp is an all-in-one small business software designed to simplify task management, project tracking, and team collaboration for businesses of all sizes. Its simple interface and helpful features make it an ideal solution for small business owners looking to streamline their workflows and improve productivity. With ClickUp, you will always stay organized and focused on your goals.
Highlights
- User-friendly interface
- Customizable dashboards
- The calendar feature with views and time-estimate fields for efficient scheduling
- Centralized communication
- Great reporting tools
💡Best known for its comprehensive project management and collaboration features.
ClickUp pricing
- Free plan ✅
- Unlimited: $10/user per month
- Business: $19/user per month
- Enterprise: Custom pricing
7. Buffer
The homepage of Buffer
Buffer platform is one of the best tools for social media management. With Buffer, you can schedule posts, track performance, and manage many social media profiles from one platform. Its user-friendly interface and powerful analytics help small and medium organizations understand their audience better and optimize their social media marketing strategy for growth.
Highlights
- Impressive publishing features
- Reports of social media performance
- Reply to each comment, sentiment labels, and hotkeys tools
- Browser extension and mobile app
💡Best known for its efficient and easy-to-use social media management tools.
Buffer pricing
- Free plan ✅
- Essentials: $6 per month (for 1 channel)
- Team: $12 per month (for 1 channel)
- Agency: $120 per month (for 10 channels)
8. Wave
The homepage of Wave
Accounting management is crucial for small businesses as it helps track financial health, monitor cash flow, and ensure compliance with tax regulations. Wave is ideal accounting software for small businesses, especially micro-businesses, freelancers, and service-based businesses on a budget. It offers a user-friendly platform with essential features like income and expense tracking and reporting to deal with accounting challenges quickly.
Highlights
- User-friendly financial management space
- Income and expense tracking, invoicing, and reporting features
- Invoicing mobile app
- Built-in inventory tracking tool
💡Best known for its user-friendly and affordable accounting management software.
Wave pricing
- Free plan ✅
- Pro Plan: $16 per month
9. monday Sales CRM
The homepage of monday Sales CRM
monday Sales CRM is the best choice for small and medium-sized businesses seeking an easy-to-use, affordable, and flexible customer relationship management (CRM) solution. It offers a user-friendly interface that supports sales, customer support, and marketing tools. Being a part of the monday.com platform, it has customizable features, such as dashboards, workflows, and forms for your unique needs.
Highlights
- Features like contact and sales pipeline management
- Drag-and-drop functionality
- Customizable dashboards
- Integration with business apps like Mailchimp, Slack, and Zoom
- monday Academy for learning and support
💡Best known for being an efficient CRM tool for small and medium-sized businesses.
monday Sales CRM pricing
Has a free 14-day trial ✅
- Basic CRM: $15/seat per month
- Standard CRM: $20/seat per month
- Pro CRM: $33/seat per month
- Enterprise CRM: Custom pricing
10. Toggl Hire
The homepage of Toggl Hire
Toggl Hire is a skills evaluation and talent management tool tailored to help small and medium-sized enterprises improve the recruitment process. It enables you to test job-specific skills, reducing interview time and ensuring a better match between candidates and job requirements. Toggl Hire is particularly valuable for small businesses looking to quickly identify and recruit top talent.
Highlights
- Effective skills assessment
- Over 150 templates for various job roles
- Database of questions for tests
- Unique test for each candidate
- Simple design for easy navigation
💡Best known for helping businesses test job-specific skills during recruitment.
Toggl Hire pricing
- Free plan ✅
- Basic: $25 per month (Billed annually only)
- Premium: $535 per month
- Business: $670 per month
11. Google Analytics
The homepage of Google Analytics
Google Analytics is a powerful platform for small business owners, providing insights into website performance and customer behavior. It can track key metrics like keyword analysis, visitor demographics, and website traffic, ensuring informed marketing, design, and content creation decisions. This tool can help you tailor smart marketing strategies and build a strong brand presence online.
Highlights
- Keyword analysis
- Demographics data of your website visitors
- Website's traffic analysis
- Return on investment (ROI) tracking
- Integration with Google Ads
💡Best known for its impressive website tracking and analytics capabilities.
Google Analytics pricing
- Free plan ✅
- Google 360: Custom pricing
12. Amplitude
The homepage of Amplitude
Amplitude is a platform that helps businesses understand how customers use their products. It gives insights into user behavior and helps companies make informed decisions to improve their products. Amplitude's A/B testing feature enables businesses to experiment with different versions of their products to see which performs better, helping them improve customer satisfaction.
Highlights
- Product analytics feature
- Great behavioral reports
- A/B testing tool
- Visual representation of analytics data
- Automated email reports
💡Best known for providing practical product analytics features.
Amplitude pricing
- Free plan ✅
- Plus: $61 per month
- Growth: Custom pricing
- Enterprise: Custom pricing
13. LivePlan
The homepage of LivePlan
LivePlan is a powerful tool for sales professionals and entrepreneurs, particularly those starting new business ventures. Its primary focus is helping users create detailed business plans with revenue projections and financial forecasts. LivePlan is one of the best tools for entrepreneurs and small business owners looking to plan and elevate their businesses to new heights quickly.
Highlights
- Comprehensive business planning system
- Webinars to enhance understanding
- Perfect for Startups and small businesses
- Profit and cashflow forecasts
💡Best known for providing forecasts and business plans for small businesses and entrepreneurs.
LivePlan pricing
35-day money-back guarantee ✅
- Standard: $20 per month
- Premium: $40 per month
14. MailerLite
The homepage of MailerLite
We have an excellent solution if you are looking for a practical and affordable email marketing tool. MailerLite is an ideal email marketing software for small and medium-sized businesses. With beginner-friendly email and HTML editors for custom campaigns, it offers accessibility for different skill levels. MailerLite is a perfect choice for organizations looking to enhance email marketing efforts.
Highlights
- Drag-and-drop email builder
- Integration with Shopify, WooCommerce, and Stripe
- Multi-trigger email automation
- Smart email delivery by timezone
💡Best known for its compelling automated email marketing features.
MailerLite pricing
- Free plan ✅
- Growing Business: $10 per month
- Advanced: $20 per month
- Enterprise: Custom pricing
15. ChatGPT
The homepage of ChatGPT
ChatGPT is one of the best software for running a small business, as it can assist in all business fields, from simple copywriting to creating complex marketing and sales strategies. ChatGPT is an AI chatbot that assists small business owners by generating content, answering customer inquiries, and providing marketing insights. Also, its human-like text generation automates tasks and saves time.
Highlights
- Powerful natural language processing
- Content generation for various purposes
- Insights and suggestions for business strategies
- Supporting multiple languages
💡Best known for its natural language processing features and business task automation.
ChatGPT pricing
- Free plan ✅
- ChatGPT Plus: $20/user per month
- ChatGPT Team: $30/user per month
- Enterprise: Custom pricing
16. Grammarly
The homepage of Grammarly
Grammarly is an AI-powered writing assistant created to enhance your team's written communication across various platforms, ensuring professionalism and accuracy. This amazing tool helps small businesses reach a high writing standard with real-time corrections and easy-to-understand explanations. Its seamless usability and well-designed interface make editing your documents fast and simple.
Highlights
- AI-powered writing assistant
- Real-time grammar correction feature
- Spelling, grammar, punctuation, and tone controlling
- Plagiarism detector
- User-friendly interface with clear explanations
💡Best known for its innovative AI-powered writing assistance and plagiarism detection features.
Grammarly pricing
- Free plan ✅
- Premium: $30 per month
- Business: $25/user per month
17. Shopify
The homepage of Shopify
Shopify is a powerful e-commerce platform enabling small and medium-sized businesses to create, manage, and grow online stores. The platform's main purpose is to provide a complete commerce solution, offering everything a company needs to start selling online, from website-building tools to inventory management and marketing features. With Shopify, you can operate an online store, manage sales, and accept payments.
Highlights
- User-friendly interface
- Powerful website-building tools
- Selling on various platforms
- Built-in payment gateway
- Marketing and SEO services
💡Best known for providing one of the best e-commerce platforms for small and medium enterprises.
Shopify pricing
Has a free 3-day trial ✅
- Starter: $5 per month
- Basic: $32 per month
- Shopify: $92 per month
- Advanced: $399 per month
18. LinkedIn
The homepage of LinkedIn
LinkedIn is a vast professional network that offers small business owners a range of valuable tools and features. It is an online platform for professionals and organizations, allowing businesses to connect with potential clients, partners, and employees. This excellent service also offers PR opportunities, allowing businesses to share work news and position updates with their followers.
Highlights
- Creating company pages
- Targeted marketing
- Connection with potential clients and employees
- Impressive PR opportunities
💡Best known for connecting professionals across industries and providing a platform for business development.
LinkedIn pricing
- Free plan ✅
- Premium Career: $29.99 per month (includes 30-day free trial)
- Premium Business: $59.99 per month (includes 30-day free trial)
19. WeSignature
The homepage of WeSignature
The document signing process is crucial for businesses as it ensures compliance with specific rules and legal requirements. WeSignature is a valuable tool for small and medium-sized business owners as it simplifies the document signing process, making it quick and easy to sign and send documents. Additionally, it helps improve document security by providing a safe platform for e-signatures.
Highlights
- Easy-to-use interface
- Accessible worldwide with an internet connection
- Features like storage, templates, SMS text, reminders, document protection, and e-signing
- Integration with major CRM and sales platforms
💡Best known for providing great software for all types of businesses for electronic signature needs.
WeSignature pricing
Has a free 30-day trial ✅
- Starter: $15 per month
- Basic: $30 per month
- Pro: $60 per month
- Enterprise: $80 per month
20. Canva
The homepage of Canva
Canva is a fantastic graphic design platform that empowers small business owners to create professional-quality designs without using expensive software or advanced design skills. Its intuitive interface, vast template library, and time-saving features make it useful for enhancing your branding and marketing efforts. Canva's affordability makes it ideal for all businesses, helping them create visually appealing designs.
Highlights
- Brand kit customization
- Huge stock photo library
- Creation designs on the go
- Integrating with platforms like Facebook, Instagram, LinkedIn, and Twitter
- Easy-to-use interface
💡Best known for building professional-looking business and marketing designs.
Canva pricing
- Free plan ✅
- Canva Pro: $14.99 per month
Conclusion
In conclusion, statistics show that small and medium enterprises make up about 90% of businesses worldwide. It means that companies face high competition within their market segments. Running a successful business without using technologies and online tools can be challenging, as these resources help streamline operations, reach a wider audience, and stay competitive in today's digital landscape.
Finding the right tools to enhance your workflow can be difficult. However, this helpful article highlighted the importance of utilizing online tools to boost productivity for small and medium enterprises. Moreover, we have curated a list of the top 20+ best online platforms for SMEs to thrive in today's competitive business environment.
Yulia is a content writer at forms.app. She has skills in advertising and translating. Using her knowledge in these departments, she researches marketing topics and creates articles. Yulia loves to travel, learn different languages, and explore new things. Her expertise lies in the best tools and marketing.
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