Membership Satisfaction Survey

A membership satisfaction survey is a tool used to understand what keeps your members satisfied with their experiences and to get suggestions for refinement. This free and fully customizable membership satisfaction survey sample enables organizations:

Measure satisfaction with different aspects
Identify areas for improvement
Make changes to programs or benefits

Use template

Created by forms.app Team

Copied 3232 times

Preview

About this membership satisfaction survey template

A membership satisfaction survey is an online tool used by organizations, associations, and clubs to gather feedback on members’ experiences with events, programs, or activities. This member satisfaction survey template offers you all the fundamental fields and questions you will need:

Form questions that inquire about:

Overall satisfaction with membership experience.
Satisfaction with events, programs, or activities offered.
Usefulness and value of membership benefits.
Quality and clarity of communication from the organization.
Ease of accessing resources, tools, or member services.
Likelihood to renew membership in the future.
Suggestions for improvement or new offerings.
Experience with support or assistance from staff.
Engagement with online platforms, newsletters, or forums.
General feedback or additional comments.

Fields and features we thoughtfully included, such as:

Rating scales to collect precise member opinions using star ratings, opinion scales, selection matrix, or Likert scale questions.
Open-ended fields to allow members to freely share praises, complaints, or detailed feedback via short text, long text, or masked text.
Conditional logic to automatically show follow-up questions if a member gives a low rating to better understand dissatisfaction.
Logo & cover customization to showcase your organization’s branding for a professional and official appearance.
Contact fields to collect essential member information, such as name, email, phone number, and address, to address concerns efficiently.
Web embedding to easily embed the survey into your website with six customization options, including height, width, and button colors, with no coding required.

💡 This template comes with pre-set welcome & ending pages, and a ready-made layout that’s applied automatically.

What should I ask in a membership satisfaction survey?

The questions to ask in a membership satisfaction form can vary depending on your organization and membership types. However, the questions below will be enough for most membership satisfaction forms to get started:

How satisfied are you with your overall membership experience?
How valuable do you find the benefits and resources provided by the organization?
How would you rate the quality of events, workshops, or programs offered?
How satisfied are you with the communication and updates you receive from the organization?
How easy is it to access member services, tools, or resources?
How likely are you to renew your membership in the future?
Have you experienced any challenges or issues as a member?
How would you rate your experience with the organization's staff or support?
Are there any additional services, programs, or benefits you would like to see?
How likely are you to recommend our organization to friends or colleagues?

Can I embed this survey into my website?

With forms.app, you can embed your form onto your website flexibly without coding. All you need to do is choose one of the handy embed options, make any necessary adjustments (e.g., height, width, and button colors), and place the code on your website!

Frequently asked questions (FAQs)

Is this survey template free?

Yes! This membership satisfaction survey template is free, just like the other free templates on forms.app.

Can I get notified when somebody fills out the form?

Yes, you can instantly be notified of new submissions via email. For more details, check out our article on enabling and customizing email notifications.

是的! If your audience speaks different languages, you can add multiple languages and let people choose their preferred language when they open up your form. Please note that this feature is available only on Pro and Premium plans.

Use this membership satisfaction survey template

1. Import into your account

View this membership satisfaction survey template and click on “Use template” after making sure this is what you are looking for.

2. Customize as you like

Add or remove questions through forms.app's drag-and-drop interface and match your brand style.

3. Share it on all channels

Embed it on your website in 6 different ways or share your form across all social media channels.

Looking for something else? Explore similar survey templates below, or browse our extensive collection of free templates on the templates page.

Smooth feedback process for everyone

Create your membership satisfaction survey with powerful features and make the feedback process simple and clear for everyone.

Rating scales
Get members’ precise opinions and give them specific evaluation criteria by choosing from star ratings, opinion scales, selection matrix, or Likert scale questions to ask your question.
Open-ended fields
Give people free space to write their praises and complaints by offering short, long, masked, and other open-ended text options.
Conditional logic
If a member gives a low rating, you can use conditional logic to ask more detailed questions to understand the reason for their dissatisfaction better.
Logo & cover
Customize the form to showcase your organization’s branding and convey an official, professional image.
Contact fields
Collect fundamental member contact data - name, email, phone number, and address - to address dissatisfaction.
Web embedding
Embed your satisfaction survey into your website without coding in 6 ways. Easily make the necessary adjustments, such as height, width, and button colors.

See all features

Membership Satisfaction Survey

About this membership satisfaction survey template

What should I ask in a membership satisfaction survey?

Can I embed this survey into my website?