Complaint Form Template

Collecting complaints might sound overwhelming; at this point, this complaint form template is an excellent solution for you. This template help you get:
  • Organized records of all complaints
  • Valuable customer insights
  • Efficient communication
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About this complaint form template

A complaint form is a structured online document that allows customers, clients, or employees to share their concerns or dissatisfaction. This complaint form example contains vital fields to collect data, such as:

  • Date of complaint
  • Optional contact details (full name and mail address)
  • Complaint category
  • Date on incident
  • Details of the complaint 

Who can use a complaint form?

This complaint form template is perfect for businesses, educational institutions, service providers, and public organizations, helping them gather feedback, resolve issues quickly, and improve overall satisfaction. Here are some detailed examples: 

Businesses 🏢

Companies can use complaint forms to track customer concerns and identify recurring issues. With an online complaint form, businesses can collect customer complaints and address problems systematically and improve customer experience.

Educational institutions 🏫

Educational institutions can benefit from complaint forms to handle student or parent concerns. By collecting structured feedback, schools ensure fair resolution and maintain a positive learning environment.

Healthcare institutions 🏥

Hospitals and clinics can use complaint forms to capture patient feedback. This helps them address issues efficiently, improve service quality, and maintain trust in sensitive healthcare environments.

HR 👩🏻‍💻

HR departments can use complaint forms to manage workplace issues such as conflicts, harassment, or policy violations. This ensures a structured process for employees to raise concerns confidentially and fairly.

What should I ask in my complaint form?

This compliant form already comes with definitie questions and fields with the template. However, based on your own preferences, you can have a look at the sample questions to inspire:

  • What type of complaint would you like to file?
  • Please describe your complaint in detail.
  • Who was involved in the incident (if applicable)?
  • Have you previously reported this issue?
  • What would you like us to do to resolve this complaint?
  • How has this issue impacted you? (e.g., inconvenience, financial loss, emotional stress)

Frequently asked questions (FAQs)

Is this template free?

Yes, all of the templates available on forms.app are completely free of charge. All you need to do is to click the “Use tempmate” button if it is what you are looking for.

Are complaint forms customizable based on department?

Yes. Each department has its own specific needs and preferences. Based on your department, you change the fields and questions as you wish.

Can I add my logo to this form for free?

Yes, you can add your own company/ business or organziation’s logo and cover for free. On the “Build” tab, just click logo and cover to your form even in the plan. Note that you can customize the details in the form.

Use this complaint form template​

Starting with this template to collect complaint is a quick and easy start. Just follow the basic steps given below:

1. Import into your account

1. Import into your account

Click on “Use template” to start with your free complaint form sample.

2. Customize as you like

2. Customize as you like

Change the design and fields of this free complaint form template as you wish.

3. Share it on all channels

3. Share it on all channels

Customize your form’s URL, set access, create QR codes, and embed it for your audience.

Have a look at the similar samples if you found this online complaint form template useful. You might discover other templates that fit your needs even better.

Want a custom complaint form?

Couldn’t find what you’re looking for? Then just tell forms.app’s AI form generator what kind of template you need, and get the customized form for your needs.

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Smooth complaint process for everyone

Using strong features make your form way better. Check our forms.app’s features that will boost your complaint form.

  • Date & time fields

    Allow people to select a specific date or time. This will let you know when the complaint is made.

  • Contact fields

    Gather essential information about complaint owners, such as name, email, address, phone number, and more.

  • File upload fields

    Easily collect files and images from to see the relevant files or images related to the complaint.

  • Open-ended fields

    Let people write their complaints by choosing from short text, long text, masked text, and other open-ended fields.

  • Logo & cover

    Display your brand logo on your forms and upload a cover image for more branding options.

  • Web embedding

    From pop-up to full page, you have 6 different embedding options. Make your forms blend in with your website or make them stand out.

See all features