45+ Non-profit membership survey questions (templates & tips)

Nonprofit organizations exist to help those in need and create opportunities to make the world a better place. And they survive because of people who are willing to help the organization organize fundraising events and collect donations. And this is where a non-profit membership survey comes into play.

With the help of a survey, volunteers of a nonprofit organization can express their opinions and share valuable ideas for future events. And we have gathered 45+ survey questions for a nonprofit organization to ask in different contexts, explained why an organization needs one, 5 tips, and how to create your own survey. Without further ado, let us get started with the definition!

What is a non-profit membership survey?

A non-profit membership survey is a tool used by non-profit organizations to collect feedback and insights from their members.

The survey helps assess members' satisfaction and collect their thoughts on the organization's mission and impact with a number of multiple-choice or open-ended questions. The other topics that can be asked are:

Member demographics
Member satisfaction with existing services and programs
Communication preference
Suggestions for improvement and further organizations
Strategic planning with the help of members
Preferences for future initiatives

💡If you want to improve the number of participants in your organization but do not know how you can check out this article on strategies to recruit volunteers for nonprofits to give you some ideas!

Why do you need a non-profit membership survey?

When you are an organization that involves people both as volunteers and those who receive aid, it is always a good idea to ask the opinions of donors, volunteers, and members to create long-term plans. You can collect their feedback and improve every step of the nonprofit membership programs.

For instance, you can use a post-event survey to check if there were any drawbacks in donation processing and organization as a whole and make the appropriate changes.
You can also collect donor feedback by sending out a survey about how they feel about membership fees and if they feel appreciated for their donations.
You can take steps to improve member satisfaction by checking how your members feel about the organization's services, programs, and overall experience.
You can focus on marketing strategy based on assessing the impact and effectiveness of ongoing plans.

45+ Amazing non-profit membership survey questions

There are basic questions that can be asked of new members to learn about their credentials and contact information. That goes without saying. Additionally, there are other questions where you can collect information on any details appropriate to your non-profit. For instance, you can ask about their preferences, talents, and availabilities.

Here, we have more than 45 non-profit membership survey questions you can use in your next survey!

General questions to ask in a non-profit membership survey

These questions can be about anything from member experience to event feedback. Also, it can be used to get to know the members a lot better with different queries. According to what you want to gain from your survey, you can use a number of these questions.

1. Do you know any people who may like to volunteer with us?

Friends and family
Colleagues
Neighbors
Community members
Students

2. How well do you understand our nonprofit organization’s mission and vision?

I fully understand and support our nonprofit organization's mission and vision.
I have a good understanding of our nonprofit organization's mission and vision but may need more clarification.
I have a basic understanding of our nonprofit organization's mission and vision but would like more information.
I do not fully understand our nonprofit organization's mission and vision and would like more guidance.

3. What do you like most about working at this nonprofit?

The sense of purpose and mission behind the work
The supportive and collaborative team environment
The opportunity to make a positive impact in the community
The passion and dedication of the staff and volunteers
The chance to learn new skills and gain experience in different areas

4. What do you like the least about working at this nonprofit?

Lack of resources
Lack of recognition or appreciation
Lack of opportunities for growth or advancement
Lack of clear direction or goals
Limited impact or effectiveness of the nonprofit's mission

5. Do you think there are enough events every year/month?

Yes, there are more than enough events.
Yes, the number of events is sufficient.
Yes, but there could be a few more events.
No, there should be more events throughout the year/month.
No, there are too few events.

6. Are there any ways we can enhance our internal processes?

Implementing automation tools for repetitive tasks
Conducting regular process audits
Creating standardized procedures and protocols
Implementing a continuous improvement program
Implementing a knowledge management system

7. How satisfied are you with the services and programs offered by our organization?

Extremely satisfied
Very satisfied
Somewhat satisfied
Not very satisfied
Not at all satisfied

8. How often do you participate in events or activities organized by our organization?

Weekly
Monthly
Rarely
Never
Only for special occasions
As often as possible

9. How would you rate the effectiveness of our communication channels (e.g., newsletters, emails, social media)?

Excellent
Good
Fair
Poor
Not applicable

10. Is there anything specific you would like to see our organization do differently or improve upon?

A general question to ask in a non-profit membership survey

Onboarding questions for non-profit members

These questions are for newcomers to the organizations. But they are not solely for the members. They can be used for different nonprofit membership examples, such as board members, donors, and visitors. The main purpose of these questions is to welcome the new members and get to know them.

11. How did you hear about our non-profit organization?

Word of mouth
Social media
Online search
Advertisement
Event or fundraiser
Volunteer or staff member

12. Are you familiar with our mission and goals?

Yes, I am familiar with your mission and goals.
No, I am not familiar with your mission and goals.
I have some knowledge about your mission and goals.
I am not sure if I am familiar with your mission and goals.
I am interested in learning more about your mission and goals.

13. Have you been involved in any non-profit work before?

Yes, I have been involved in non-profit work before.
No, I have not been involved in non-profit work before.
I have participated in fundraising events for non-profit organizations.
I have served on the board of a non-profit organization.

14 - What motivates you to join our non-profit organization?

Making a positive impact in the community
Being part of a meaningful cause
Using my skills and talents for a greater purpose
Connecting with like-minded individuals
Being part of a team and working towards a common goal

15. Do you have any specific skills or expertise you would like to contribute?

Telemarketing
Crafting
organizing events
Graphic design
Social media management

16. Would you be interested in volunteering for any upcoming events or projects?

Yes, I would love to volunteer for upcoming events or projects.
Yes, I am interested in volunteering, but I would like more information first.
Maybe, it depends on the time commitment and type of volunteer work.
No, I am unable to volunteer due to other commitments.

17. In what area would you be most interested in working?

Helping with a local charity fundraiser
Assisting at a community clean-up event
Volunteering at a youth sports tournament
Volunteering at a senior center or nursing home
Volunteering at a literacy program or tutoring center

18. How many hours per week are you available to volunteer?

1-4 hours
5-10 hours
10-15 hours
15-20 hours
20+ hours

19. What is your industry of employment?

Technology
Finance
Healthcare
Education
Government

20. When is the best time to contact you?

Morning
Afternoon
Evening
Weekends
Anytime

21. How would you like us to contact you?

Via email
Via phone call
Via text message
Via social media

22. Are you interested in becoming a board member in the future?

Yes, I am interested in becoming a board member in the future.
No, I am not interested in becoming a board member.
Maybe, I would like to learn more about the responsibilities and requirements of being a board member.

23. Is there anything specific you would like to learn or accomplish during your time as a member?

Learn a new skill or subject
Expand your knowledge on a specific topic
Gain experience in a particular area
Network with other members
Attend workshops or seminars

24. Are there any particular programs, services, or events that prompted you to join?

Networking event
Mentorship program
Volunteer opportunity
Professional development workshop
Scholarship or funding opportunity

25. Do you have any questions or concerns about our organization that we can address for you?

An onboarding question about non-profit membership survey

Questions to ask about membership satisfaction

These are the questions that help you collect feedback from the members, donors, and people participating in the events your non-profit puts together. You can send a survey involving these questions at regular intervals or after a specific event.

26. Could you rate your overall satisfaction with your membership experience?

Very Satisfied
Slightly Satisfied
Neutral
Slightly Dissatisfied
Very Dissatisfied

27. Which of the following aspects of our organization do you find most valuable?

Community Engagement
Educational Programs
Volunteer Opportunities
Advocacy Efforts
Networking Events
Other

28. Do you have any suggestions for how we could better engage and retain our members?

Offer personalized membership perks based on individual interests and preferences.
Host interactive workshops and events to encourage networking and knowledge sharing among members.
Create a mentorship program where experienced members can guide and support newer members.
Utilize social media and email marketing to regularly communicate with members and keep them updated on relevant news and events.
Collaborate with other organizations and offer joint membership options to expand networking opportunities.

29. Would you recommend our organization to others as a membership option?

Yes, I would highly recommend your organization as a membership option.
I'm unsure, I would need more information before recommending.
No, I don't think it's something I would recommend.

30. How smooth was the volunteer application process?

Very smooth
Moderately smooth
Somewhat smooth
Not smooth at all

31. How would you rate the executive team’s performance?

Excellent
Good
Average
Below Average
Poor

32. Do you have any suggestions to improve communication within the organization?

Addressing communication barriers in the organization
Implementing effective communication strategies in the organization
Enhancing internal communication processes in the organization
Promoting open and transparent communication within the organization
Fostering a culture of effective communication in the organization

33. How satisfied are you with the value for money of your membership dues?

Extremely satisfied
Very satisfied
Moderately satisfied
Slightly satisfied
Not at all satisfied

34. Is there anything specific that you feel could be improved to enhance your membership experience?

An onboarding question about non-profit membership satisfaction

Non-profit membership exit survey questions

These questions are to be asked when a member decides to stop being a member. Even if they are leaving your organization, you can collect some data from them as well. You can ask them why they are leaving and find out if they would like to be back in the future, etc.

35. How long have you been a member?

Less than 1 year
2 years
3 years
4 years
5+ years

36. What was the primary reason for leaving our organization?

Financial Reasons
Time Constraints
Moved Away
Not Satisfied with Programs
Other

37. How would you rate your overall satisfaction with your membership experience?

Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied

38. Did you feel adequately informed about the activities, events, and opportunities available to you as a member?

Yes, always
Sometimes
No, rarely
No, never

39. Did you feel that your contributions as a member were valued and appreciated?

Yes, definitely
Somewhat
Not really
Not at all

40. Would you consider rejoining our organization in the future?

Yes, I would definitely consider rejoining in the future.
I am open to the possibility of rejoining in the future.
I am not sure if I would want to rejoin in the future.
I appreciate the offer, but I have no plans to rejoin in the future.
I am not interested in rejoining in the future.

41. How much of an impact do you feel was caused by your volunteer work?

Significant impact
Moderate impact
Minimal impact
No impact
Negative impact

42. Have you ever experienced a situation where your opinion was not valued?

Yes, I have experienced this situation occasionally.
No, I have not experienced this situation.
I'm not sure/I don't recall.

43. What aspects of our organization's services or programs were most valuable to you during your membership?

Networking opportunities
Professional development workshops
Mentorship programs
Community involvement and volunteer opportunities
Collaborative projects or initiatives

44. Were there any specific areas where you felt the organization could improve its services or programs?

Accessibility for individuals with disabilities
Diversity and inclusion initiatives
Transparency in decision-making processes
Collaboration with community partners

45. May we contact you for further clarification or follow-up regarding your responses to this survey?

Yes, you may contact me.
No, I prefer not to be contacted.
Please only contact me if absolutely necessary.

46. Please provide any additional feedback or suggestions for improvement.

An exit question about non-profit membership survey

How to create a non-profit membership survey (in 3 steps)

When equipped with the appropriate tool, building your own surveys becomes so easy. With over 4000 pre-made templates and smart form fields and functions, forms.app has you covered. Now, let's see how effortlessly you can create a non-profit membership survey.

1 - Go to forms.app and choose your template

Go to forms.app and either log into your account or create one easily. Then, you can go to the Templates section, where you can see thousands of ready-to-use templates and choose one. For instance, a nonprofit membership form template can help you greatly.

Log into your forms.app account

💡You can also Generate with AI by giving it a prompt saying, “Give me a membership survey with X number of questions and let it help you in seconds. Or you can start from scratch by choosing everything one by one.

2 - Add or delete questions

You can use any one of the questions we presented above and add questions of your own. It is also a great help to use the AI tool of forms.app to rephrase the questions in a different tone and give you answering options.

Add your non-profit membership questions

After you are finished with the questions, the next part is to make sure the survey is aesthetically pleasing to your audience. You can add a background image, change the font, color, and size of the writing, and add images and such. Lastly, once you are done with the survey, it is now time to share the unique link of your survey via multiple options!

Edit and share your survey

5 tips for better non-profit membership survey questions

There are some tips to follow when you are creating your non-profit membership surveys. If you make them too long or too excessive, people may not bother to submit them at all. And that is the opposite of what you would want when you have a survey ready to share with your audience. So, 5 tips you should have in mind are:

Tips for non-profit membership survey questions

✔️Be clear and precise

Make sure you are not using long sentences, technical jargon, or biased language. Failure to do this will give you improper data to work with. Also, you should not confuse people by asking difficult questions.

✔️Use different question types

It is a smart idea to use different question types to collect different data. You can use open-ended questions, multiple choice, rating scales, and Likert scale questions. It will make the survey look more interesting and fun.

✔️Consider the survey length

In order to keep members engaged with the survey you present them, you should keep the survey as short as possible. Focusing only on the crucial element will be a great help when you are trying to keep it short. If you make it too long, they may not finish the survey.

✔️Know when to send surveys

You can send the surveys in a timely matter, for instance, annually, quarterly, or seasonal. Or you can create post-event surveys where you send them after specific occasions. When you strategically plan when to send your surveys, they will not look too often to the eyes of members.

✔️Balance positive and negative feedback

Gather questions focusing on both the positive and the negative aspects of a member's experience. This approach offers a thorough understanding of the overall member experience.

Conclusion

Using online surveys to enhance member experience and improve the organization will make way for improvements and will set you apart from the rest. That is why we have gathered sample survey questions for nonprofit organizations to guide you in your next survey. If you mind the tips we provided, you should have no trouble. We also included some answering options below the questions created by the AI survey tool of forms.app.

forms.app is a smart survey maker that has more than 5000+ ready-to-use templates as well as an AI tool that can generate a survey for you in seconds. If you want to see even more non-profit survey questions, visit the blog of forms.app today!

Defne Çobanoğlu

Defne is a content writer at forms.app. She is also a translator specializing in literary translation. Defne loves reading, writing, and translating professionally and as a hobby. Her expertise lies in survey research, research methodologies, content writing, and translation.