5 best online form types for engaging with your customers

Jun 08, 2022 5 min read
5 best online form types for engaging with your customers Team

There are many benefits to engaging with your customers. One of the best ways to do so is through forms. Many forms are used by businesses to reach customers. From feedback forms to contact forms, many forms can be created online with online form builders. Try now with!

Using online forms to reach customers

Many businesses now have an internet presence, and many people are online. Customers are more likely to engage with you through the internet compared to traditional methods. This is important, as you can use whatever information or criticism to further grow your business or the quality of your services. One of the advantages of being online is the opportunity to use online forms and the availability of online form builders.

Even if your business is not online, it’s still a great idea to use some kind of an online form, a SaaS software, or a UCaaS system to communicate with your customers. Businesses that sell online can create order forms and manage their online stores through a form. However, it’s not rare to see places having a QR code on the tables for menus, instead of giving customers physical menus (especially with the pandemic). There are many kinds of forms suitable for different tasks.

Benefits of using an online form

An online form will help a business in several ways, no matter how big or small. If your situation allows, you can even use a form to help automate your business. Depending on your intentions, you can improve your business or provide a better service to your customers.

  • Get feedback directly from the customer
  • See if customers are satisfied with your product or service
  • Improve customer experience through user-friendly forms
  • Easily create an online store and manage orders
  • Get information about your customers for targeted marketing
  • Make your customers feel cared about
  • Get loyal customers
  • Easier payments
  • Fun forms for your customers to share with friends and colleagues that work as an advertisement
  • Membership forms for further services or giveaways
  • Track net promoter score

Customer interactions with online forms

By interacting with your customers, you create some opportunities for your business. For example, you can generate leads in sales with lead generation forms. Also, customers are more likely to be pleased if they have an easy way to contact you. You can create a web form easily by using and embedding it on your website. By doing that, you benefit from your website traffic. 

Normal customers can become loyal if you give some kind of response to the forms they have submitted. This, of course, is a great way to expand your base. Customer forms give you the ability to make meaningful connections.

5 online forms for customers is a great tool for you to create good-looking, inspiring forms with ease. Our arsenal of useful templates can help you in this process. We have a good number of templates that you can use without any further editing or, if you prefer to do so, to build upon. If you’re wondering what kind of customer form might be useful for you, here are five of the most common and effective customer forms.

Customer feedback forms

These forms are easy to understand and use. You can get feedback about your services, items, or processes directly from the customers. Since the online feedback forms you make with is easy-to-use and mobile-friendly, your customers won’t find it difficult to send feedback.

Customer complaint forms

Customers are more likely to give feedback if their experience is unpleasant. So, it might be a good idea to have a complaint form at the side of a regular feedback form. With a complaint form, you can focus entirely on fixing what causes bad experiences for your customers.

Customer order forms

From food to clothing, order forms can be used for many things a business may offer. With, you can add images of the menu items and add a payment method to your order forms. Such an easy way might even help you get more orders! Create your online shop easily with an online form!

Online contact form

As mentioned before, contact forms have many uses. One of the best is surely the ability to generate leads with contact forms. These contact forms are mostly embedded on websites. Lucky for you, has a feature for you to get the embed code of the created forms. Furthermore, this will require no programming knowledge!

Signup forms

Whether it’s a paid subscription or a subscription for your newsletter, there are many uses for these forms. Depending on your business, you can modify the purpose of these sign-up forms to fit your needs. We also have a variety of signup forms for you to use.

Start creating your own forms with free templates

Creating forms online has never been easier. The amount of features brings to the table will help you with any form or survey needs. Whatever your business needs in terms of online forms, you can find a solution here! Try browsing through our templates to create a simple, gracious, mobile-friendly form right now!