Onboarding questionnaire: Definition, questions & tips

Trying to get to know the people you are hiring or you have already hired is pretty important for your company’s success. It is an essential aspect for companies because if a company provides a good environment and acceptable terms for their employees, it will not only make them happy but also increase their performance. 

Providing a good environment and acceptable terms for the employees is possible by asking them onboarding questions. They might be needed for many reasons, and these questions may differ according to companies’ priorities and needs. These questions should be chosen carefully because each answer is regarded as important for HR. 

Collecting employee surveys and learning about team members are good ideas for companies to grow. In this article, you will learn all about onboarding questionnaires with its definition, questions, and tips!

What is an onboarding questionnaire?

An onboarding questionnaire is a feedback approach used by businesses to get input from new recruits or customers after onboarding. In this kind of questionnaire, many types of questions can be asked based on needs, so the questions of the survey are divided into two according to its interlocutor as customer onboarding questionnaires and employee onboarding questionnaires. 

Among these two categories, customer onboarding questions show their difference. They have more specific questions from the company, which tends to collect information to address the target audience better. 

50 Amazing onboarding questions to ask in your surveys

To empower companies, the primary point of contact is not only customers but also employees. With a single onboarding program, you can strengthen your influence and root out the solution to address the fundamental shortcomings.  In the different questions from different categories below, you can find many opportunities for your survey: 

Customer onboarding questions

Collecting client information and asking customer/client onboarding questionnaires is an excellent way of learning customer background and how they feel about your company. Also, once you learn about your shortcomings firsthand, you will be able to improve your missing sides better. Similarly, if you know what your customer loves about your brand, you can increase the loved aspects of your product or service.

1  - What industry are you working in, and what is your position?

2  - If you are working in a company, what is its size of it?

3  - What is your education level?

4  - What’s your first impression of our brand?

5  - Are you satisfied with our service so far?

6  - Is there anything that we can improve to serve better?

7  - Have you ever checked our social media accounts?

8  - Would you suggest us to your friends?

9  - Are you a freelancer, affiliated with an organization, or working in a company? 

10  - Have your ideas and thoughts towards our company ever changed after the service you have received so far?

SaaS customer onboarding questions

Learning some data about the SaaS customers in the onboarding process will help your business to improve. In order to be in touch with your target audience, asking some questions about the client onboarding process will make you create a better service for them. If you make them satisfied, you will also be happy with the results. 

11  - How did you hear about us?

12  - What is your education level?

13  - What’s your experience level with tools like us?

14  - Who is the primary contact at your company?

15  - What is your work position?

16  - What is the size of the firm where you work?

17  - Why did you choose our company for this job, exactly?

18  - What are the main aims of your collaboration?

19  - Do you have any priorities or preferences for the service?

20  - How simple was it for you to communicate with us?

Employee onboarding questions

The first impression is pretty important in the hiring process. Asking some simple questions about the employment experience and presenting them with an employee onboarding questionnaire will allow you to be acknowledged by them. To understand employees' feel and see the benefit of the increased employee, asking them a questionnaire in the first place will help you provide a good onboarding process. 

21  - How did you hear from the job?

22  - What do you think of our business?

23  - Where do you see yourself in 5 years?

24  - Can you describe yourself in three words?

25  - What has been your hardest struggle thus far?

26  - How do you react under pressure?

27  - Do you think that you are a fast learner?

28  - What can we do to make your job even more effective?

29  - Do you understand exactly what is required of you in this position?

30  - Do you think that you are the right person for the position?

Fun onboarding questions for new hires

Presenting onboarding questions for new hires is vital in terms of collecting helpful feedback. However, by asking these questions instead of boring way, you can choose to be creative and ask them fun onboarding questions.  If you attend o do so, check out the questions below: 

31  - What happened on your first day?

32  - Did the work environment meet your expectations?

33  - How did you feel on your first day?

34  - Is your new position like your dreams?

35  - Do you feel you belong where you are?

36  - What do you think of your new colleagues?

37  - What is the best part of working with us?

38  - What is the worst part of working with us?

39  - What do you think about your team?

40  - How do your first perceptions stack up against your expectations?

30-day onboarding questions

30 days are enough for a newly hired person to have an opinion about your company and the job. To know about the progress, opinions, or deficiencies of the new position, presenting 30-day onboarding questions to your employee will let you know about the employee experience, employee engagement, and onboarding experience. 

41  - Have your expectations been met by our company?

42  - What difficulties did you encounter in your first 30 days?

43  - Do you have the necessary tools to carry out your duties?

44  - Is there anything about your position that you do not comprehend? 

45  - On a scale of one to five, how would you rank your current performance?

46  - In the future, in which position do you see yourself?

47  - Do you believe your job enables you to obtain a healthy work-life balance?

48  - What has so far been the finest aspect of working with us?

49  - What aspect of dealing with us has been the hardest?

50  - Do you feel that the team has welcomed you well?

How to create your own onboarding questionnaire online

Gathering data from the onboarding experience feedback questionnaire definitely comes in handy, especially for digital onboarding processes where you don't get as much visible information about people's experience as you would from in-person onboardings. The easiest way to achieve this is by creating an onboarding questionnaire by using an online tool, like forms.app. By following the four basic steps below, you can create your own onboarding questionnaire according to your basic needs: 

1 - Start from scratch or choose a template

You can start from scratch in the first stage if you do not want to waste time, or you might pick a template. You can choose from a huge variety of templates on forms.app.  You may just pick one and make changes to it.

Choose a starting option

2 - Add the questions

The choice of questions is the most crucial step. You can ask open-ended questions or want them to scale the questions. You can use emojis or stars as the answers to the scale questions. If you want to know more detail, you should ask open-ended questions. On the other hand, asking them scale questions will collect more data about the onboarding in a shorter time.

Add your questions

3 - Change the design of the form

You may easily alter the form’s appearance from the settings. You have the choice of picking one of the pre-existing backdrop themes or making your own. To give an example, you may alter the font style or add the logo of your brand to the backdrop.

Design the form

4 - Share it

Finally, make sure to proofread your submission to catch any flaws. You can then share it with your target if you like. You may spread links that can be included in many web pages. After sharing the link with them, you can enjoy the ease of your online onboarding questionnaire form!

Share your form

Wrapping it up

In short, using an onboarding survey ensures a successful employee onboarding and helps your new recruit have a good experience right away. Also, it provides a chance to address possible issues before they become problems and enhance the procedure. Additionally, it creates effective avenues of communication for managers to use with new recruits. Once you try to detect any problems from the beginning before it is too late, get ready to welcome new hires, customers, and success!