Hotel Complaint Form

A hotel complaint form is a quick and organized way for hotels to receive, track, and resolve customer complaints. By using a professionally designed template, you can streamline feedback collection and enhance customer satisfaction. Start now with this free template!
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What is a hotel complaint form?

A hotel complaint form is a document that allows customers to report issues related to their stay, such as room conditions, service quality, or facility concerns. It helps hotels document complaints systematically and address them efficiently, ensuring a better guest experience.

What should you ask in a hotel complaint form?

Asking the right question in your form is critical. To gather useful feedback, include these key fields:

  • Guest’s name and contact details (optional for anonymous complaints)
  • Room number and check-in/check-out dates
  • Type of complaint (cleanliness, service, noise, etc.)
  • A detailed description of the issue
  • Preferred resolution or suggestions

Frequently asked questions about Hotel Complaint Form?

Negative feedback from your customer surveys is an effective early warning that you have issues to deal with, and by applying root cause analysis, you can get on the path to improving them and developing a more positive outcome.

Yes, online forms will enable you to gather customer complaints in an organized and easy way. An online complaint form will also help customers to give online feedback at any time they want. Plus, these type of forms makes customer service more effective as they are fully customizable, allow file uploads, and make data collection easier overall.

If you want to create an online form to allow your customers to file a complaint, all you need is a form builder application and a couple of minutes. On forms.app, you have access to a library of online complaint form templates to create your forms faster. You can use these form samples as a base and simply customize them to make your form unique and effective for your customers. Here are the steps you should follow to create your form:

  1. Open a free complaint form template on forms.app
  2. Add your own questions and edit existing form fields
  3. Customize your form design based on your brand style 
  4. Embed your form on a web page and start collecting customer feedback and complaints