Customer Service Questionnaire Template

Getting a new customer for your business is much more difficult than retaining an existing one. On the other hand, consumers who know your brand will buy your products or services more than new customers. In this case, you should improve your customer service. You can do this easily by customizing forms.app's customer service questionnaire template or by creating one yourself. This service, which will take your company one step ahead in collecting feedback, is completely FREE!

Customer Service Questionnaire Template

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What is an online customer service questionnaire?

In order for companies to create a marketing route, they need to learn how the customer who buys a product or service has an experience. The simplest way to do this is to collect feedback. You can easily find out what the user experience is like by creating a customer service questionnaire or using a template. You can add a few questions to your questionnaire that assess the quality of service. Thus, many features of the brand that need to be strengthened or overlooked are determined. 

Why use a customer service questionnaire?

Knowing what users think about your product or service and whether they will repurchase determines how you will act. At this point, there are a few issues to consider.

High satisfaction level

Consumers who experience negative customer service do not want to buy the product or service again. For this reason, it is an important step for the customer service department to learn the thoughts of the consumers by being closely involved. Problems can be identified with questionnaires asking your customer for the reason of their negative experience. forms.app's free customer service questionnaire template includes all the fields you need.

Get new customers

By identifying the users of your competitors who offer the same product or service as you, you can gain new customers with a questionnaire you create for them. If the consumer has had a negative experience as a result of purchasing from a rival brand, you will attract him to your own brand with the opportunities you will create. You can create your survey by taking advantage of the different features of forms.app.

Performance improvement

People always talk more about a negative experience they had. This is also the case in marketing. That's why it's important to use a targeted customer service questionnaire. It can be determined why users give negative feedback with short and simple questions. The customer service questionnaire you will prepare with forms.app will help you in this regard. Create an online questionnaire now and save dozens of paperwork!

How to design an online customer service questionnaire in forms.app?

forms.app offers unlimited customization to its users. You can make changes to many features of the questionnaire such as font, color, background, by customizing the template or creating one yourself. You add your own logo to the questionnaire and emphasize the corporate image. You can then share your questionnaire from any digital medium, embed it on your site, or send it via email.

Create online forms with ease, customize your form’s fields, design, and privacy options within a couple of minutes. By adding some of many types of form fields for all needs with forms.app’s drag and drop form creator screen, you can also create online surveys and exams. 

Powerful features: 

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  • Calculator for exams and quote forms
  • Geolocation restriction
  • Real-time data
  • Detailed design customization

You can integrate the forms and surveys you created on forms.app with many third-party applications via Zapier. These applications and integrations include creating or modifying a sheet on Google Sheets every time your form is submitted and creating a deal on Pipedrive for an order you received or a generated lead. 

There are no limits and boundaries when it comes to creating online forms, surveys, and exams with forms.app! You can choose one of many types of templates, create a form, and get started right away! Once you start with a template, you can easily customize your form fields, form design, and many other attributes!

You can share your forms in any way you like. If you want to share your form and collect responses through your form’s unique link, you can simply adjust privacy settings and copy-paste your form link anywhere. And if you would like to embed your form in your website, you can easily copy and paste embed code in your website HTML.

On forms.app, you can customize your form’s theme and design elements in depth. Once you switch to the ‘Design’ tab after getting your form done, you will see many different design customization options. You can change your form theme by choosing your own colors or picking one of many ready-made themes. 

 

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