How to use a custom domain for your form URL

The first stage to white-labeling your online forms and surveys is to use a custom domain. In this article, you will learn how to use a custom domain for your form URLs with easy steps.

Preparing your custom domain

Before using a custom domain for your forms, you must prepare it first. Here are the steps you should follow:

1. Get your domain name and create a subdomain (for example, “quiz.yourwebsite.com”).

An image showing how to add a CNAME on Wix

2. If you have your domain name ready, simply go to DNS settings and add a new CNAME record that points to forms.app.

An image showing how to add a value to a CNAME on Wix

3. Here’s how your DNS record should look like:

An image showing an example of how your ready DNS record must look

How to change DNS settings on popular providers

While the process is similar on all providers, you can find how to add DNS records to your domain with a quick search on the tool you use. Here are the help articles from popular providers:

Adding a custom domain to your account

Once you have completed the steps above, all you have to do is open your forms.app account and add your custom domain to your account.

1. While you are on the Dashboard, click on your profile picture and choose “Account”:

An image showing how you can access the “Account” tab from your Dashboard

2. Click on Domain Name from the left menu and select the Custom domain tab:

An image showing the “Domain name” option from the left menu, where you need to select the “Custom domain” section

3. Simply enter your domain details and hit the Apply button:

An image showing the area where you need to enter your domain details and press the “Apply” button below after that

After you finish everything, your form URLs will look like this:

“quiz.yourwebsite.com/formname123”

4. Also, you have to add a TXT file to prepare your domain to use in your forms.app account. You can find the details of the TXT file in the custom domain settings section on forms.app. It is a similar process to adding a CNAME; instead of CNAME, you just need to select TXT and add the value shown in the domain settings in forms.app.

An image showing the TXT value that should be added after adding CNAME to your domain

Make sure to check out our articles to learn about custom subdomain options and other sharing methods.