Christie Ossington Neighbourhood Centre becomes paper-free using forms.app
Christie Ossington Neighbourhood Centre uses forms.app to digitize their intake and administrative processes, replacing paper-based workflows across their multi-service community organization in Toronto.
forms.app was the key to strengthening our digital operations and streamlining outmoded, print-based processes.
Jonathan HutchinsonIT Specialist
1. Challenge
CONC's team was relying on paper-based processes that were no longer practical for the scale and complexity of their operations. They had tried both first-party and third-party form tools, but neither delivered the feature depth they needed:
For an organization serving vulnerable community members across multiple programs, inefficient intake processes have a direct impact on the people they support.
- Insufficient features: Built-in form tools lacked the functionality required for their workflows, and third-party alternatives they had previously tried fell short as well. Features like PDF attachments with submissions and e-signature panels were not available in the tools they had used before.
- Paper dependency: Core intake and administrative processes were still handled on paper, creating extra work for staff and slowing down service delivery.
For an organization serving vulnerable community members across multiple programs, inefficient intake processes have a direct impact on the people they support.
2. Solution
CONC chose forms.app as the platform to power their shift from paper to digital. The features that made the difference:
- PDF attachments: Staff can now store or automatically send all submissions as PDF attachments.
[li]E-signature panels: Digital signatures are collected within forms, removing the need for printed consent documents. - Save and continue later: Long intake forms can be saved mid-way and completed when convenient, reducing friction for both staff and clients.
- Conditional logic: Forms adapt based on answers, so respondents only see what's relevant to their situation.
- Form scheduling: Forms can be opened and closed automatically, useful for managing program enrollment windows.
- Team collaboration: Multiple staff members can work together within the platform, keeping operations consistent across departments.
- Responsive support: The ease of contacting support and the speed of responses were a deciding factor in choosing forms.app over alternatives.
3. Results
The impact of moving to forms.app has been felt directly in day-to-day operations:
Jonathan Hutchinson, IT Specialist at CONC, rates his overall satisfaction with forms.app as a 9 out of 10.
- Being paper-free: Reducing reliance on paper has lowered administrative overhead and made records easier to manage.
- Easier staff intake: The digital process is smoother for staff collecting information, reducing manual steps and data entry errors.
- Stronger feature set: forms.app covers capabilities that competing tools simply don't offer.
Jonathan Hutchinson, IT Specialist at CONC, rates his overall satisfaction with forms.app as a 9 out of 10.
.png){kind=logo}
Industry
Nonprofit
Department
IT, Operations
Use cases
Digital intake, program enrollment, consent and signature collection, administrative records
About CONC
Founded in 1993, Christie Ossington Neighbourhood Centre (CONC) is a multi-service community agency in West Downtown Toronto, Ontario, Canada. They provide free programs and support for children, youth, adults, and seniors living in poverty, including newcomers, sole-support parents, and people facing food insecurity, housing instability, and mental and physical health challenges.