Redbridge HAF creates smoother forms with forms.app
Redbridge HAF teams use forms.app for provider applications to support children, young people, and families across the borough, London.
It’s free!
forms.app helped us provide forms that were easy to navigate, simple to save periodically to come back to, and easy to upload supporting documents. All providers have expressed how we have the quickest and greatest commissioning application.
Cleo WilsonHAF Support Officer
1. Challenge
The Redbridge HAF team was using Microsoft Forms before and faced obstacles in many areas:
These limitations created barriers that made the commissioning application complex for providers and made it difficult for the team to manage the applications.
- Poor user experience: Microsoft Forms was not easy for providers to navigate and complete.
- Time-consuming process: The platform was clunky and made it difficult to create & test forms.
- Limited functionality: It lacked easy-to-use features for saving progress and uploading supporting documents.
These limitations created barriers that made the commissioning application complex for providers and made it difficult for the team to manage the applications.
2. Solution
Redbridge HAF made a switch to forms.app to find a form solution that addresses all their challenges:
The combination of functionality and design resulted in what providers called "the quickest and greatest commissioning application."
- Better form-filling experience: Redbridge HAF’s forms on forms.app have a “sleek design” and are exceptionally easy to navigate and complete.
- Save and continue later: Provider applicants can save their progress periodically and return to complete applications at their convenience.
- Simple document uploads: forms allow file uploads to let providers support their case.
- AI form creation: AI tools help the Redbridge HAF team create well-structured forms faster.
The combination of functionality and design resulted in what providers called "the quickest and greatest commissioning application."
3. Results
Since the transition to forms.app, Redbridge HAF has seen improvements instantly:
Cleo Wilson, HAF Support Officer at the London Borough of Redbridge, rates her overall satisfaction with forms.app as a 9 out of 10.
- Increased providers: More providers successfully completed applications.
- Easier application management: The streamlined process saved time for both providers and the HAF team
- Positive feedback: Providers praised the new application system as it is more straightforward and clear.
Cleo Wilson, HAF Support Officer at the London Borough of Redbridge, rates her overall satisfaction with forms.app as a 9 out of 10.
Organization
London Borough of Redbridge (Public sector)
Department
Holiday, Activities & Food Programme (HAF)
Use cases
Collecting provider applications to commission holiday club programs for vulnerable children and families
About Redbridge HAF
The London Borough of Redbridge's Holiday, Activities & Food Programme is a dedicated team supporting children, young people, and families across the borough. The team works closely with providers, schools, and community partners to provide children with holiday clubs that offer a safe and inclusive environment, nutritious meals, and a wide range of engaging activities.