Help Scout
Help Scout helps you reply to the emails received in your existing e-mail account with features that you can work more productively. It allows you to view all the emails your team has sent, and the last time there was an active reply.
With forms.app and Help Scout integration, you can create a customer record and then start a chat. If you wish, you can also add a note to the existing conversation.
You might also like

Circa
Create a customer or product profile for your website.Zapier

Google Slides
Streamline your workflow and organize your business processes.Zapier

Zoho Analytics
Use your form and survey responses as data sources and report them.Zapier

AWeber
Create a subscriber profile by e-mail address and start the automation process.Zapier