How can a help desk feedback survey help you improve your support services?
Providing good support for your customers means you stand behind your products and services. And it will bring more customers to your company while keeping the existing ones in the long run. But how can you be sure that your customer or technical support works effectively? Using an online help desk feedback survey will help you collect data about your support staff and learn customer opinions.
By collecting customer feedback, you will detect the existing issues and prevent them from happening in the future. It is also a great way to maintain good customer support and do extra market research. Moreover, a support survey is useful to ensure a good employee experience as well. With the survey data, you will know what causes a problem and choose an appropriate way to deal with it.
How to create a great help desk feedback survey?
To make survey making easy, forms.app provides you with standard feedback survey templates and various options to customize your survey. For example, you can add your own survey questions, change the existing ones, or convert the field types to collect specific feedback. After finishing the content of your help desk feedback survey, you can head over to the design menu to change how your survey looks. Aside from these, there are some points you may consider when creating your survey.
- Keep your help desk feedback survey clean and simple: When people think a survey will take their time, they tend to ignore it. Therefore, creating a shorter survey will lead to an increase in the response rate.
- Send your survey in various ways: Another way to receive more submissions is by sending the help desk feedback survey on many platforms. For example, after the customer contacts your support team, you can send it to their email address, open the form as a pop-up, or redirect them to another page.
- Add at least one optional open-ended question: Using scoring-based form fields in your survey may help you review them more easily. However, you may also consider adding optional open-ended questions to learn the details of their experience. Open this help desk feedback survey template and create your free survey to gather valuable feedback today!