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Help Desk Feedback Survey Template

Customer support is an important key for businesses to have satisfied and loyal customers. Therefore, you should have great support teams that really pay attention to the problems of your customers. And a help desk feedback survey is a great way to be able to ensure and maintain that. So, get started with this free help desk feedback survey template quickly and easily!

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Help Desk Feedback Survey Template

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How can a help desk feedback survey help you improve your support services?

Providing good support for your customers means you stand behind your products and services. And it will bring more customers to your company while keeping the existing ones in the long run. But how can you be sure that your customer or technical support works effectively? Using an online help desk feedback survey will help you collect data about your support staff and learn customer opinions.

By collecting customer feedback, you will detect the existing issues and prevent them from happening in the future. It is also a great way to maintain good customer support and do extra market research. Moreover, a support survey is useful to ensure a good employee experience as well. With the survey data, you will know what causes a problem and choose an appropriate way to deal with it.

How to create a great help desk feedback survey?

To make survey making easy, forms.app provides you with standard feedback survey templates and various options to customize your survey. For example, you can add your own survey questions, change the existing ones, or convert the field types to collect specific feedback. After finishing the content of your help desk feedback survey, you can head over to the design menu to change how your survey looks. Aside from these, there are some points you may consider when creating your survey.

  • Keep your help desk feedback survey clean and simple: When people think a survey will take their time, they tend to ignore it. Therefore, creating a shorter survey will lead to an increase in the response rate.
  • Send your survey in various ways: Another way to receive more submissions is by sending the help desk feedback survey on many platforms. For example, after the customer contacts your support team, you can send it to their email address, open the form as a pop-up, or redirect them to another page.
  • Add at least one optional open-ended question: Using scoring-based form fields in your survey may help you review them more easily. However, you may also consider adding optional open-ended questions to learn the details of their experience. Open this help desk feedback survey template and create your free survey to gather valuable feedback today!

By using forms.app’s easy and extensive survey creator user interface, you can create online forms, surveys, and exams with less effort than anything else! You can quickly start with a ready-made template and customize it according to your needs or you can start from scratch and build your form with many different types of form fields and customization options. 

Powerful features: 

  • Conditional logic 
  • Create forms with ease
  • Calculator for exams and quote forms
  • Geolocation restriction
  • Real-time data
  • Detailed design customization

Automations between the tools you use are vital as it saves time and deducts tons of workload. Imagine that you would need to transmit data from your form responses to another tool manually. That would be boring and time-consuming distracting you from your real work.

forms.app integrates with +500 third-party applications such as Asana, Slack, and Pipedrive via Zapier. Thus, you can automate your workflows and focus more on enriching your business.

Let our templates do errands for you and let you focus more on critical parts of your forms and surveys such as form fields, questions, and design customization. With over 100 templates, forms.app enables you to create a survey form that you need and customize it according to your needs by using our survey maker.

You can share your forms in any way you like. If you want to share your form or survey and collect responses through your form’s unique link, you can simply adjust privacy settings and copy-paste your form link anywhere. And if you would like to embed your survey form in your website, you can easily copy and paste embed code in your website HTML.

On forms.app, you can customize your survey’s theme and design elements in depth. Once you switch to the ‘Design’ tab after getting your form done, you will see many different design customization options. You can change your survey theme by choosing your own colors or picking one of many ready-made themes.