What is a support request form?
Customers and users can request assistance with the product or service using support request forms. This form helps you identify the reasons and urgency of the request. This enables the support person or team to address the issue or request more quickly and effectively.
When adding questions to the form, you can choose question formats that will assist customers in specifying their problems clearly and concisely. For example, you can use long text or multiple-choice questions and add an explanation field as well. Selecting the right question format from the various options offered by forms.app is very easy!