45+ Non-profit membership survey questions (templates & tips)

Nonprofit organizations exist to help those in need and create opportunities to make the world a better place. And they survive because of people who are willing to help the organization organize fundraising events and collect donations. And this is where a non-profit membership survey comes into play. 

With the help of a survey, volunteers of a nonprofit organization can express their opinions and share valuable ideas for future events. And we have gathered 45+ survey questions for a nonprofit organization to ask in different contexts, explained why an organization needs one, 5 tips, and how to create your own survey. Without further ado, let us get started with the definition!

What is a non-profit membership survey?

The survey helps assess members' satisfaction and collect their thoughts on the organization's mission and impact with a number of multiple-choice or open-ended questions. The other topics that can be asked are:

Why do you need a non-profit membership survey?

When you are an organization that involves people both as volunteers and those who receive aid, it is always a good idea to ask the opinions of donors, volunteers, and members to create long-term plans. You can collect their feedback and improve every step of the nonprofit membership programs.

45+ Amazing non-profit membership survey questions

There are basic questions that can be asked of new members to learn about their credentials and contact information. That goes without saying. Additionally, there are other questions where you can collect information on any details appropriate to your non-profit. For instance, you can ask about their preferences, talents, and availabilities. 

Here, we have more than 45 non-profit membership survey questions you can use in your next survey!

General questions to ask in a non-profit membership survey

These questions can be about anything from member experience to event feedback. Also, it can be used to get to know the members a lot better with different queries. According to what you want to gain from your survey, you can use a number of these questions.

1. Do you know any people who may like to volunteer with us?

2. How well do you understand our nonprofit organization’s mission and vision?

3. What do you like most about working at this nonprofit?

4. What do you like the least about working at this nonprofit? 

5. Do you think there are enough events every year/month? 

6. Are there any ways we can enhance our internal processes?

7. How satisfied are you with the services and programs offered by our organization?

8. How often do you participate in events or activities organized by our organization?

9. How would you rate the effectiveness of our communication channels (e.g., newsletters, emails, social media)?

10. Is there anything specific you would like to see our organization do differently or improve upon?

A general question to ask in a non-profit membership survey

Onboarding questions for non-profit members

These questions are for newcomers to the organizations. But they are not solely for the members. They can be used for different nonprofit membership examples, such as board members, donors, and visitors. The main purpose of these questions is to welcome the new members and get to know them.

11. How did you hear about our non-profit organization?

12. Are you familiar with our mission and goals?

13. Have you been involved in any non-profit work before?

14 - What motivates you to join our non-profit organization?

15. Do you have any specific skills or expertise you would like to contribute?

16. Would you be interested in volunteering for any upcoming events or projects?

17. In what area would you be most interested in working?

18. How many hours per week are you available to volunteer?

19. What is your industry of employment? 

20. When is the best time to contact you? 

21. How would you like us to contact you?

22. Are you interested in becoming a board member in the future?

23. Is there anything specific you would like to learn or accomplish during your time as a member?

24. Are there any particular programs, services, or events that prompted you to join?

25. Do you have any questions or concerns about our organization that we can address for you?

An onboarding question about non-profit membership survey

Questions to ask about membership satisfaction

These are the questions that help you collect feedback from the members, donors, and people participating in the events your non-profit puts together. You can send a survey involving these questions at regular intervals or after a specific event.

26. Could you rate your overall satisfaction with your membership experience?

27. Which of the following aspects of our organization do you find most valuable?

28. Do you have any suggestions for how we could better engage and retain our members?

29. Would you recommend our organization to others as a membership option?

30. How smooth was the volunteer application process?

31. How would you rate the executive team’s performance? 

32. Do you have any suggestions to improve communication within the organization?

33. How satisfied are you with the value for money of your membership dues?

34. Is there anything specific that you feel could be improved to enhance your membership experience?

An onboarding question about non-profit membership satisfaction

Non-profit membership exit survey questions

These questions are to be asked when a member decides to stop being a member. Even if they are leaving your organization, you can collect some data from them as well. You can ask them why they are leaving and find out if they would like to be back in the future, etc.

35. How long have you been a member?

36. What was the primary reason for leaving our organization?

37. How would you rate your overall satisfaction with your membership experience?

38. Did you feel adequately informed about the activities, events, and opportunities available to you as a member?

39. Did you feel that your contributions as a member were valued and appreciated?

40. Would you consider rejoining our organization in the future?

41. How much of an impact do you feel was caused by your volunteer work? 

42. Have you ever experienced a situation where your opinion was not valued?

43. What aspects of our organization's services or programs were most valuable to you during your membership?

44. Were there any specific areas where you felt the organization could improve its services or programs?

45. May we contact you for further clarification or follow-up regarding your responses to this survey?

46. Please provide any additional feedback or suggestions for improvement. 

An exit question about non-profit membership survey

How to create a non-profit membership survey (in 3 steps)

When equipped with the appropriate tool, building your own surveys becomes so easy. With over 4000 pre-made templates and smart form fields and functions, forms.app has you covered. Now, let's see how effortlessly you can create a non-profit membership survey.

1 - Go to forms.app and choose your template

Go to forms.app and either log into your account or create one easily. Then, you can go to the Templates section, where you can see thousands of ready-to-use templates and choose one. For instance, a nonprofit membership form template can help you greatly.

Log into your forms.app account

2 - Add or delete questions

You can use any one of the questions we presented above and add questions of your own. It is also a great help to use the AI tool of forms.app to rephrase the questions in a different tone and give you answering options.

Add your non-profit membership questions

3 - Customize and share

After you are finished with the questions, the next part is to make sure the survey is aesthetically pleasing to your audience. You can add a background image, change the font, color, and size of the writing, and add images and such. Lastly, once you are done with the survey, it is now time to share the unique link of your survey via multiple options!

Edit and share your survey

5 tips for better non-profit membership survey questions

There are some tips to follow when you are creating your non-profit membership surveys. If you make them too long or too excessive, people may not bother to submit them at all. And that is the opposite of what you would want when you have a survey ready to share with your audience. So, 5 tips you should have in mind are:

Tips for non-profit membership survey questions

✔️Be clear and precise

Make sure you are not using long sentences, technical jargon, or biased language. Failure to do this will give you improper data to work with. Also, you should not confuse people by asking difficult questions.

✔️Use different question types

It is a smart idea to use different question types to collect different data. You can use open-ended questions, multiple choice, rating scales, and Likert scale questions. It will make the survey look more interesting and fun.

✔️Consider the survey length

In order to keep members engaged with the survey you present them, you should keep the survey as short as possible. Focusing only on the crucial element will be a great help when you are trying to keep it short. If you make it too long, they may not finish the survey.

✔️Know when to send surveys

You can send the surveys in a timely matter, for instance, annually, quarterly, or seasonal. Or you can create post-event surveys where you send them after specific occasions. When you strategically plan when to send your surveys, they will not look too often to the eyes of members.

✔️Balance positive and negative feedback

Gather questions focusing on both the positive and the negative aspects of a member's experience. This approach offers a thorough understanding of the overall member experience.

Conclusion

Using online surveys to enhance member experience and improve the organization will make way for improvements and will set you apart from the rest. That is why we have gathered sample survey questions for nonprofit organizations to guide you in your next survey. If you mind the tips we provided, you should have no trouble. We also included some answering options below the questions created by the AI survey tool of forms.app. 

forms.app is a smart survey maker that has more than 5000+ ready-to-use templates as well as an AI tool that can generate a survey for you in seconds. If you want to see even more non-profit survey questions, visit the blog of forms.app today!