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Customer Feedback Form

If you are a business owner, collecting customer feedback is essential. This customer feedback form template lets you collect customers’ opinions quickly. Customize this free customer feedback form template on the forrms.app. Click the ''Use Template" button to start using the customer feedback form template.

Customer Feedback Form

使用模板

What is the customer feedback form?

The customer feedback form gathers opinions about the company’s service. The customer feedback form aims to understand better the overall customer experience so businesses can identify areas where they need improvement. The customer feedback form collects customer comments about general services.

By applying the customer feedback form, you can show that you care about your customers' opinions. With this feedback form, you can increase customer satisfaction and loyalty. With just one click, you can use the customer feedback form, which does not require any code provided by forms.app.

What are the benefits of the customer feedback form?

Customer feedback is critical for developing a business. You can show you care about customers' comments by asking for their opinions. This feedback form lets you identify the services you need to continue and improve.

  • Get customer feedback: The most effective way to create the best customer experience is to ask them what they like about your service and what needs improvement, which is why the customer feedback form is essential for moving your business forward. 
  • Improve the service quality: Customer feedback provides insight into what works well with your product or service and what needs to be done to improve the experience. 
  • Prevent customer churn: Customer feedback is an excellent opportunity to prevent churn and improve customer loyalty.
  • Make decisions about business: Customer feedback is one of the most reliable sources of data used to make decisions about your business.
  • Learn customers’ ideas: Collecting customer feedback is the best way to determine whether you meet your customers' expectations, product quality, and service quality. 

How to create a great customer feedback form

The customer feedback form template, which you will find on forms.app, contains the most frequently asked customer satisfaction questions and form fields. After just a few minor changes, you can quickly start using the form. You can add new fields to the ready-to-use customer feedback form and edit existing fields with just a few clicks. Here are some tips to consider when preparing a customer feedback form:

Keep it short

Customers avoid taking long surveys. The best way to increase customer engagement is to keep the feedback form short. By using conditional logic on forms.app, you can prevent customers from answering some questions based on their answers.

Keep it simple

Adding too many questions to a customer feedback form can be daunting and cause some customers to give up before they reach the end of the form. Use simple sentences and precise phrases to present good form to your customers. By keeping the language simple, the customers will better understand what you are asking them.

Streamline the feedback experience

The easier you make it for your clients, the more likely they will complete a customer feedback form. When choosing the channels to send the customer feedback form to your customers, you can increase participation if you choose the canals they can research easily.

Get direct customer reviews

The customer feedback form is one of the fastest ways to get valuable customer comments. You can get customers' ideas and comments by adding open-ended questions to your feedback form on forms.app.

What to ask is the customer feedback form?

The customer feedback form is the most direct way to get constructive feedback from your customers about the strengths and weaknesses of your business, products, and services. The questions to be asked in this feedback form should be asked in a way that will increase customer participation. There are questions that should be on the customer feedback form:

Examples of questions you can ask about the general services

  1. Did our service meet your needs?
  2. Did our service meet your expectations?
  3. How can we improve our service?
  4. Do you feel our service is worth its cost?
  5. What do you like most about our service?

Examples of questions you can ask about product

  1.  How likely are you to recommend our products?
  2. Why did you choose to use our product?
  3. What do you like most about our product?
  4. What do you like least about our product?
  5. Where did you first hear about our product?

Examples of questions you can ask about the company

  1. What can we do to improve your experience? 
  2. What would you say about your experience?
  3. What is your favorite thing about us?
  4. How long have you been a customer?
  5. What does our company do better? 

Creating online forms and surveys is much easier than ever before. Without needing to code a single line, you can simply create forms or surveys and customize its fields, design, and general options with just a few clicks through forms.app’s intuitive form builder interface. After that, you can share using one or more of many sharing options and start collecting responses immediately. 

Powerful features: 

  • Conditional logic 
  • Create forms with ease
  • Calculator for exams and quote forms
  • Geolocation restriction
  • Real-time data
  • Detailed design customization

Forms and surveys that are created on forms.app can be easily integrated with many third-party applications via Zapier. You can integrate with more than 500 third-party applications such as Slack, MailChimp, and Pipedrive. For example, you can create contacts on MailChimp and send notifications to a specific Slack channel per submission you received through your forms.

It is alright if you don’t want to put in more time to create a form from scratch. Jumpstart with one of many ready-to-use templates and get to the work of collecting responses without bothering yourself at all. If you would like to, you can customize your template’s form fields, design and adjust general form settings.

You can share your forms in any way you like. If you want to share your form and collect responses through your form’s unique link, you can simply adjust privacy settings and copy-paste your form link anywhere. And if you would like to embed your form in your website, you can easily copy and paste embed code in your website HTML.

On forms.app, you can customize your form’s theme and design elements in depth. Once you switch to the ‘Design’ tab after getting your form done, you will see many different design customization options. You can change your form theme by choosing your own colors or picking one of many ready-made themes.