8 min read
Are you curious about the impression your health care creates on your patient? If you want to find out, surveys are the best way to ask your patients. Create a patient satisfaction survey and ask for their opinions. You can increase patient satisfaction and enhance your services with the feedback you receive.
In this article, we talked about what patient satisfaction surveys are in healthcare and why we need these surveys. You can also see how to create patient satisfaction surveys, tips for doing so, and 15+ sample questions you can use in your surveys.
What is a patient satisfaction survey?
A patient satisfaction survey is a valuable tool that allows medical businesses to evaluate patients' experiences with the healthcare they receive.
You can collect feedback on any service your business offers through questions. You can work on patient-focused improvements and developments regarding your services in line with the feedback you receive. So why do you need it? Let’s see together!
Why do you need patient satisfaction surveys?
Patient satisfaction surveys are of great importance for organizations providing healthcare services. It allows you to learn and evaluate your patients' opinions about the service provided directly through them. As a result of your evaluations, you can identify situations in which your customers are dissatisfied and develop activities to increase satisfaction.
Advantages of patient satisfaction surveys
- You can conduct patient satisfaction surveys at your facility to measure the quality of service or coordination, etc. It allows you to understand the customer experience. So you can make the necessary improvements.
- You can understand what your patients care about and tailor the healthcare services you offer to their needs and preferences.
- You can determine the satisfaction and interest level of your current employees in your medical facility regarding your patients. You can make improvements to increase the motivation and performance of your employees in line with the deficiencies you identify.
- You can also develop studies to retain your existing patients and increase the preferability of your medical facility through membership satisfaction surveys.
15+ Must-ask patient satisfaction survey questions to ask
Patient satisfaction survey questions are one of the most effective ways to measure the overall satisfaction level of the healthcare service provided by your medical business. You can better understand your patient's expectations and needs through the questions you ask in your survey. Below, you can find 15+ questions you can ask in a patient satisfaction survey example.
1. How likely will you recommend our medical business to friends or family?
You can ask this question to learn your patients' overall impression and satisfaction. If your patients are satisfied with the health care they receive from your business, they are more likely to recommend it to their friends and family members. Through the feedback you receive, you can work to improve the service and overall experience we offer to your patients.
2. Did the service you received meet your expectations?
You can ask this question to understand customer expectations and satisfaction. Thus, you can learn whether your service matches patients' expectations. Your survey results allow you to understand customer expectations and improve the quality of care and service. As a result, you will increase patient satisfaction.
3. What is your reason for choosing us?
You can prefer this question to learn valuable insights about why your patients prefer you over your competitors. You can determine which aspects of the services you offer your patients find more attractive. You can develop your business's marketing and advertising strategies accordingly by considering the feedback you receive.
4. Do you have any suggestions for improvements regarding speed or efficiency in our healthcare services?
You can determine whether you can provide the service your patients receive more quickly or efficiently. Through this question, you can understand what aspects of your healthcare services participants are dissatisfied with regarding speed or efficiency. Thus, you can make improvements focused on patient satisfaction.
5. How do you evaluate your coordination between different departments?
Use this question to determine what your patients think about the communication and collaboration between different departments in your medical facility. This question helps you identify deficiencies or disruptions that affect your patients' satisfaction. You can deliver a better patient experience and make improvements based on the feedback you receive.
6. Would you choose us for your future health visits?
You can determine whether your patients prefer your medical facility for future health visits. By asking this question, you can evaluate the satisfaction level of your company's patients. You can also determine the level of commitment and loyalty by gathering feedback.
7. Were our staff sensitive to your needs?
You can determine the level of sensitivity of your staff to patient needs by guiding our patients about staff member behavior. You can obtain information about your staff's communication and behavior with our patients. You can make some improvements in terms of personnel support through the information you receive.
8. Were you satisfied with the doctor you made an appointment with?
Your patients' satisfaction with the doctor they made an appointment with directly affects your business's overall satisfaction level. Through this question, you can determine how satisfied your patients are with the doctor they booked an appointment with. You can work with a focus on patient satisfaction in line with the information you have acquired.
9. Have you had any problems setting an appointment?
You can evaluate your patients' experience in the appointment process through this question. You can identify the methods our patients use and the difficulties they face when making appointments. Depending on your results, you can make your appointment system more accessible.
10. Do you have any problems with our business about waiting rooms or time spent?
Through this question, you can learn about your patients' complaints about waiting areas or waiting times. In line with your feedback, you can shorten waiting times and improve waiting areas. You can also measure their impact on the overall satisfaction of your business.
11. How would you rate the cleanliness and hygiene of our medical facility?
With this question, you can evaluate your patients' feelings about the cleanliness and hygiene of your business. You can determine the impact of these reviews on the overall satisfaction of your business. In line with the results you collect from patients, you can work to make the environment cleaner and more hygienic.
12. Are you experiencing any difficulties in reaching our medical facility?
Through this question, you can determine the transportation methods our patients use to reach your medical facility and the difficulties they experience. It allows you to understand the impact of your facility's accessibility on patient satisfaction. You can make improvements to facilitate transportation to eliminate the difficulties identified in line with your survey results.
13. Are you aware of all the health services our business offers?
Through this question, you can measure your patients' level of knowledge about the services your business offers. You can increase the effectiveness of necessary communication activities to ensure your patients receive the service required. Therefore, gathering feedback from this question allows you to raise awareness of businesses' services.
14. How would you generally evaluate the patient care service offered by our company?
Using this question, you can evaluate the quality of the patient care service our company's medical staff provides from the patient's perspective. You can measure your patients' level of satisfaction with your healthcare staff and the service they receive from them. Based on your results, you can carry out studies to improve the quality of your patient care services.
15. Did we answer all your questions?
Finally, you can add this question to your survey to evaluate how comprehensive and descriptive the survey is. You can determine whether your questions provide the information your patients need. You can improve your survey to address your patients' questions or concerns.
How to create an online patient satisfaction survey (in 4 steps)
Conducting patient satisfaction surveys is an excellent option for the success of your medical business. You have seen sample questions you can ask. Now, it's time to learn how to create. You can easily create your patient satisfaction survey by following the 4 steps below:
Step 1: Log in or sign up for forms.app
Log in to forms.app
You can create your patient satisfaction survey by signing up for an account using the forms app. You can go directly to the platform if you already have an account. Apart from these, forms.app allows you to log in using your Google, Apple, or Facebook accounts.
Step 2: Start from scratch, choose a template, or generate with AI
Choose a beginning option
Once logged in, click the Create Form button to create a new form. You can create your patient satisfaction survey template for free according to your goals. You can also use other ready-made survey templates on forms.app. Also, you can get help forms.app AI for your survey.
💡You can also look at the program satisfaction survey questions that we think are useful for you.
Step 3: Add your questions and customize your form design
Edit the marketing research survey questions
Once you choose a template, you can add your survey questions. You can also look at our event satisfaction survey questions, adapt them according to your services, and add them to your survey. forms.app offers a variety of question types such as multiple choice, closed-ended and open-ended questions, and more.
Change the survey’s design
After adding all the questions, you can easily select a theme and change colors. You can enrich your form images, logo, and cover and choose a new background image and a view type. Also, you can tailor colors, fonts, and overall design tools.
Step 4: Share your survey and analyze the results
Share your survey
You can distribute your survey using various sharing options provided by forms.app. You can share your survey on social media platforms like Facebook, Twitter, LinkedIn, and WhatsApp. Also, you can embed your survey on your website and use QR codes. Once you gather sufficient data, you can take advantage of the forms.app’s features like statistics and filters for analyzing responses.
4 tips to create a patient satisfaction survey like a pro
As with any study, There are points you should pay attention to when preparing web surveys. If you want to create a patient satisfaction survey like a pro, you can take a look at and learn the tips we have prepared for your medical businesses below:
Tips for a better patient satisfaction survey
- You should set your goals clearly before creating a survey question. You should know what you aim to learn through the questions you ask.
- In addition to your goals, ensure your questions are easy to understand. It allows participants to answer the question more clearly.
- Knowing your target audience is one of the most important things you should consider. Consider the demographic characteristics of your target audience when asking your questions.
- One of the most essential things people worry about when participating in a survey is the privacy factor. You should create trust in your patients that any data they provide through the survey will remain confidential.
Final words
In healthcare services, patient satisfaction is one of the most critical factors that ensure the success of the medical business. Hospital patient satisfaction surveys provide an environment for measuring the customer satisfaction of all medical institutions providing healthcare services on many issues.
In our article, you have learned what patient satisfaction surveys are, why they are essential, tips about them, how to create your patient satisfaction survey, and 15+ questions. If you want to learn more about surveys, check out our other articles or start creating your own today for free!
Işılay is a content writer on forms.app. She is passionate about advertising. This passion comes from the fact that she likes to make things interesting for people. She loves reading and writing. Işılay specializes in marketing, survey types, and program management.
