What is a customer complaint form?
A customer complaint form is a form used to get negative feedback. It can be used for a purchased product or a service, can be used for employee complaints, can be used for a wide variety of situations where people look for weak links within their company, workplace, or operation. Online complaint forms will help you get those complaints on the internet. You can send the form that you’ve created to people who might have complaints, or you can embed one on your website for people to apply whenever they want to. There are countless situations where a complaint form will be useful. You can use our complaint form template and adjust it for your situation.
Why use an online customer complaint form?
A complaint form is quite useful. It will show you the areas with problems, which then you can improve on. You might have an idea about the problems already, but complaints can surprise you. They are not used for feedback reports maybe, but they are still useful for a healthy environment whether it’s a business or anything else. After all, it's a direct report of a grievance. It’s such an important aspect of many businesses and organizations that you cannot pass on it.
With the expansion of internet usage, an online form is the go-to. You can reach more people with social media, and get a clearer picture. Whether you have a product or you just look to boost the morale of your employees, it’s a great opportunity. Complaints may be about an isolated situation or something that persists. If you have lots of them to analyze, you can get to the root of a problem.
How to create an online customer complaint form
Now, we’ll give some useful information for you to create your online form using forms.app. Our complaint form template is created around an incident in mind. You can always use the template without needing to change anything if it suits you. But if you want to adjust it to your situation, forms.app’s features will make it so much easier. Here are some tips for you to create a good complaint form.
- Ask for applicant information: Name, address, and other things are useful for when you want to reach the applicant. This, of course, only applies to non-anonymous forms.
- Ask for the date of the incident: Get information on when the incident occurred, so you know if it’s something about a problem that you already know. It also makes it easier to track it down.
- Include an area for the desired outcome: If it’s something vague, give the applicant space to learn what they’d like done about it.
We include all of the above in our template. However, if you decide to change the form, include these:
- Witness details
- Category
- Tick boxes with expected problems
- Notify me
- Suggestion form to hear out the applicant
Use our online customer complaint form template now, or see if we included another template more suitable for your situation.