1. Import into your account
View this support customer feedback survey and click on "use template" after making sure this is what you are looking for.
Support Customer Feedback Survey
A support customer feedback survey form helps businesses evaluate how satisfied customers are with the support they received. Whether you're running a tech support desk, customer service team, or live chat operation, this customizable form from forms.app makes it easy to collect and improve feedback. Click “Use Template” to get started now!How to use this support customer feedback survey
2. Customize however you like
Add or remove questions through forms.app's drag & drop interface and match your brand style.
3. Share it on all channels
Customize the URL, change the access levels, create a QR code, or get the embed code.
Need a custom template instead?
Just tell us what you’d like to create in a few words. forms.app AI will understand your use case and create a free template for you.
What is a support customer feedback survey?
A support customer feedback survey is an online document designed to collect insights from your customers about their experiences with your support team. It helps businesses understand client needs, identify pain points, and improve the quality of service. By sharing this survey through various channels, you can reach a broader audience and make data-driven improvements.
Why use an online support feedback form?
Using an online form allows for quick and consistent feedback collection after each support case. With forms.app, you can automate post-support surveys, review satisfaction trends, and identify areas where your support team can improve—all in one platform.
What should you ask in a support customer feedback survey form?
There are some essential questions to ask in a support customer feedback survey to collect meaningful data. To gather actionable insights, include questions such as:
- How would you rate your overall support experience?
- Was your issue resolved to your satisfaction?
- How long did it take to get assistance?
- Was the support agent courteous and knowledgeable?
- How can we improve your future support experience?
- Would you recommend our support services to others?
Frequently asked questions about Support Customer Feedback Survey?
By using forms.app’s easy and extensive survey creator user interface, you can create online forms, surveys, and exams with less effort than anything else! You can quickly start with a ready-made template and customize it according to your needs or you can start from scratch and build your form with many different types of form fields and customization options.
Powerful features:
- Conditional logic
- Create forms with ease
- Calculator for exams and quote forms
- Geolocation restriction
- Real-time data
- Detailed design customization
Automations between the tools you use are vital as it saves time and deducts tons of workload. Imagine that you would need to transmit data from your form responses to another tool manually. That would be boring and time-consuming distracting you from your real work.
forms.app integrates with +500 third-party applications such as Asana, Slack, and Pipedrive via Zapier. Thus, you can automate your workflows and focus more on enriching your business.
Let our templates do errands for you and let you focus more on critical parts of your forms and surveys such as form fields, questions, and design customization. With over 100 templates, forms.app enables you to create a survey form that you need and customize it according to your needs by using our survey maker.
You can share your forms in any way you like. If you want to share your form or survey and collect responses through your form’s unique link, you can simply adjust privacy settings and copy-paste your form link anywhere. And if you would like to embed your survey form in your website, you can easily copy and paste embed code in your website HTML.
On forms.app, you can customize your survey’s theme and design elements in depth. Once you switch to the ‘Design’ tab after getting your form done, you will see many different design customization options. You can change your survey theme by choosing your own colors or picking one of many ready-made themes.