1. Import into your account
View this support customer feedback survey and click on "use template" after making sure this is what you are looking for.
Support Customer Feedback Survey
A support customer feedback survey form helps businesses evaluate how satisfied customers are with the support they received. Whether you're running a tech support desk, customer service team, or live chat operation, this customizable form from forms.app makes it easy to collect and improve feedback. Click “Use Template” to get started now!How to use this support customer feedback survey
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Frequently asked questions about Support Customer Feedback Survey?
A support customer feedback survey is an online document designed to collect insights from your customers about their experiences with your support team. It helps businesses understand client needs, identify pain points, and improve the quality of service. By sharing this survey through various channels, you can reach a broader audience and make data-driven improvements.
Using an online form allows for quick and consistent feedback collection after each support case. With forms.app, you can automate post-support surveys, review satisfaction trends, and identify areas where your support team can improve—all in one platform.
There are some essential questions to ask in a support customer feedback survey to collect meaningful data. To gather actionable insights, include questions such as:
- How would you rate your overall support experience?
- Was your issue resolved to your satisfaction?
- How long did it take to get assistance?
- Was the support agent courteous and knowledgeable?
- How can we improve your future support experience?
- Would you recommend our support services to others?
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