Negative feedback from your customer surveys is an effective early warning that you have issues to deal with, and by applying root cause analysis, you can get on the path to improving them and developing a more positive outcome.
Yes, online forms will enable you to gather customer complaints in an organized and easy way. An online complaint form will also help customers to give online feedback at any time they want. Plus, these type of forms makes customer service more effective as they are fully customizable, allow file uploads, and make data collection easier overall.
If you want to create an online form to allow your customers to file a complaint, all you need is a form builder application and a couple of minutes. On forms.app, you have access to a library of online complaint form templates to create your forms faster. You can use these form samples as a base and simply customize them to make your form unique and effective for your customers. Here are the steps you should follow to create your form: